Partner Success Manager, Rentals Multifamily

About the teamThe Rentals Sales Team delivers innovative advertising solutions and business consultation for partners on our Multifamily network. We are a high-energy, collaborative group dedicated to helping Zillow Group users make informed decisions about renting, buying, owning, and selling homes. Our team works with owners and operators of rental properties across the US, connecting rental shoppers with their next home. We provide creative technology, strategic data, and robust training to support our clients’ growth and success, embodying Zillow’s core values and contributing to the organization’s achievements.

About the role

As an SMB Partner Success Manager, you will focus on driving client success, net property and book growth, and retention. You will identify opportunities within existing client portfolios and ensure our smaller, but equally important, partners receive tailored solutions and exceptional service. You will thrive in a fast-paced, evolving environment and play a key role in helping clients achieve their goals through Zillow’s platform.

You Will Get To

• Become an expert in Zillow Rentals Network products and services
• Make approximately 40 calls per day to increase participation from multifamily rental management companies
• Use Salesforce.com and Salesloft to prospect, log activity, and manage your calendar and opportunities
• Clearly communicate performance expectations to clients and internal teams
• Consistently meet and exceed revenue, retention, and activity-based KPIs
• Build strong relationships with decision-makers through high-level conversations and presentations via Zoom and phone
• Serve as a brand ambassador for Zillow Group, representing the interests of the company, advertisers, and industry partners
• Represent the voice of the customer to influence product, marketing, and sales process improvements

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $30.60 - $48.80 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 1+ years of experience in inside sales doing business-to-business sales

• Proven track record of meeting and exceeding sales goals and key performance metrics

• High energy, personable, and positive “can-do” attitude

• Strong ownership and ability to work quickly and accurately in a dynamic environment

• Excellent time management and prioritization skills

• Outstanding written and verbal communication abilities

• A passion for high-level conversations with decision-makers and influencers

• Proficiency in Microsoft Office, G-Suite, Tableau, and CRM tools such as Salesforce

• Experience with data analytics tools, including Google Analytics

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.