Partner Experience Manager II

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

Partner Experience Manager II

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.

• Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.

• Implement high-level strategies to achieve project objectives.

• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.

• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Partner Experience Manager II, these skills are essential for success:

• Abilities: Able to manage the customer lifecycle in a fast-paced, highly nuanced environment. Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.

• Experience: 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry. 2‐5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred. 

• Location: 25% in office hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).

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BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range:

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.