As the Director of Partner Customer Success at SBT, you will play a key role in managing and growing our relationships with reseller partners. You will be responsible for ensuring new reseller partners are equipped to succeed by setting joint success calls, driving adoption of SBT’s solutions, and ensuring value realization through QBRs. This role blends strategic account management, partner enablement, and a deep understanding of the text messaging and fintech ecosystem.
Key Responsibilities:
- Serve as the primary point of contact for assigned reseller accounts.
- Be a core stakeholder in the process to onboard new Reseller partners
- Guide new resellers through platform training, and go-to-market enablement
- Monitor partner performance, usage trends, and customer health metrics to identify risks and growth opportunities.
- Partner with Sales to develop strategies to increase partner adoption, retention, and revenue growth.
- Provide insights and feedback to help shape partner program improvements.
- Advocate for resellers’ needs internally, helping influence product roadmaps and support resources.
- Maintain detailed records Salesforce re: risks and opportunities
Qualifications:
- 5+years’ experience in Customer Success, Partner/Channel Management, or Account Management — preferably in SaaS or fintech.
- Familiarity with reseller or indirect sales models.
- Strong understanding of messaging technologies, mobile communications, or financial services is a plus.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple partner relationships with a high degree of professionalism.
- Self-starter with strong problem-solving and project management skills.
- Experience with tools like Salesforce, HubSpot, Gainsight, or similar platforms.
- Passion for partner success and a growth mindset.
About Solutions by Text
Solutions by Text (SBT) was founded in 2008 with the mission to deliver impactful conversational messaging and convenient payment solutions that are rich,real-time, and compliant. Built on SMS industry best practices, the company is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices around the US and in Bangalore, India.
Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
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