Partner Account Director

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Partnership Account Director to join our growing team. In this role, you will be a vital representative of Calabrio within our global partner organization, working closely with reseller and channel partners to drive sales, foster relationships, and expand our partner network. You’ll leverage strategic business planning, sales incentives, and marketing initiatives to ensure partners achieve their goals while contributing to Calabrio’s overall growth.

What You’ll Be Doing (Key Responsibilities):

• Manage and develop a defined set of TSD’s to achieve bookings targets.
• Enable TSD’s and work with their trusted advisors to identify and qualify sales opportunities, while connecting them with Calabrio’s field account managers.
• Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings.
• Develop and execute business plans with partners that outline sales objectives and growth strategies.
• Maintain ongoing communication with TSD’s to track progress, provide assistance, and share updates on sales programs, marketing initiatives, and product developments.
• Lead and conduct quarterly business reviews (QBRs) to assess results, discuss improvements, and plan for future quarters.
• Oversee onboarding, enablement, training, and initial support for new partners.
• Ensure CRM and contact details are accurate and up to date.
• Collaborate with Partner Marketing to align global programs, incentives, and communication tools.
• Work closely with Calabrio’s field sales teams to drive channel-generated revenue.
• Help TSD and trusted advisor sales teams accelerate sales cycles by improving their ability to identify opportunities, understand Calabrio’s solutions, and effectively position our value proposition.
• Drive partner pipeline growth through targeted campaigns and marketing programs.
• Deliver timely and relevant information to TSD’s through personalized and corporate communication channels.
• Align Calabrio’s sales initiatives with TSD’s objectives to drive profitable growth.

Success Criteria:

• Increased TSD engagement and sales pipeline development.
• Successful execution of business plans and QBRs with assigned TSD’s.
• Growth in channel-generated bookings and revenue contributions.
• Effective onboarding, training, and enablement of TSD’s.
• Strong collaboration with internal teams, including sales and marketing, to optimize partner performance.

• Degree in business or a related field.
• 5 - 10 years of experience working with or for a TSD; driving customer account management, marketing, and sales.
• Experience in a fast-paced and evolving work environment.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 
• Innovative product culture and project exposure. 
• Training and development from industry-leading experts. 
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $144000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.