Investigates over, short, and damaged freight exceptions; manages disposition requests, validates shipment controls, authorizes resolutions, and ensures accurate freight charges. Supports claims reduction, customer communications, OS&D policy updates, center education, reporting, and regulatory information requests. Requires knowledge of LTL freight handling, strong communication and organizational skills, and proficiency with Microsoft Office.
Starting Rate of Pay: $ 19.43 per hour
POSITION OVERVIEW:
Assist and support internal and external customers by investigating Over/Short & Damaged (OS&D) exceptions and incidents. Educate centers on proper freight handling and OS&D fundamentals. Support creation and updates of OS&D policies for the company.
ESSENTIAL FUNCTIONS:
- Investigate overages related to shipments at service center locations for quality descriptions and placement
- Assist and serve as point of contact for service centers regarding disposition requests
- Validate control points in disposition requests, mitigating risk in resolution
- Supplies service centers with authorization for disposition requests
- Process disposition requests timely to meet company goals
- Support claims reduction initiatives and improved customer experience
- Supply external customers with undeliverable freight notice seeking disposition resolution
- Ensure adequate freight related charges/accessorial charges are applied accurately and timely
- Provide center educational opportunities to leadership to optimize business performance
- Adhoc reporting as required
- Provide information to government agencies and other customers as directed by Security
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
QUALIFICATIONS:
- Must possess high school diploma or (GED) equivalent
- Two (2) years’ experience in clerical support or transportation operations
- Experience and ability to use Microsoft software Word, Excel and Outlook
- Basic knowledge of OS&D fundamentals
- Strong interpersonal, written and verbal communication skills with the ability to communicate with various levels of internal and external customers
- Basic knowledge of LTL freight handling procedures and daily operations
- Well organized and detail oriented
WORKING CONDITIONS:
Must be able to travel to meet business needs
EST FedEx Freight, Inc
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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