VP Client Engagement

| Greater Boston Area
If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
Role Overview
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.
The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.
Areas of Responsibility:

Strategic Planning:

  • Create a strategic plan for the client engagement function with metrics, goals, approach, budget, etc.

Relationship Management/ Account Strategy:

  • Develop account plans in conjunction with sales and CSO leaders to identify critical relationships, roadmap, account SWOT analysis, etc.
  • Develop & maintain key executive relationships
  • Work with appropriate members of the Wellframe team to set key meetings and get plugged into key client strategic meetings
  • Execute on client roadmap to achieve growth goals, advocacy goals, etc.

Strategic Consulting Services:

  • Develop and implement services to foster adoption and success: change management, staff & member adoption, strategic planning, etc.
  • Review feedback from clients to finetune and evolve, change services
  • Identify and implement new strategic services and services that are revenue based, such as data analytics

Relationship Management/ Account Strategy:

  • Develop account plans in conjunction with sales, CSO leaders to identify critical relationships, roadmap, account SWOT analysis, etc.
  • Develop & maintain key executive relationships
  • Work with appropriate members of the Wellframe team to set key meetings and get plugged into key client strategic meetings
  • Execute on client roadmap to achieve growth goals, advocacy goals, etc.

People Management:

  • Create a resource plan to identify Engagement Execs needed to fulfill engagement strategy
  • Hire and manage appropriate resources in appropriate timeframes

Education, Experience, & Skills Required:

  • 15 + years of relevant experience in building executive client relationships and managing account teams in a healthcare technology setting
  • 10+ years responsible for “carrying a revenue number,” client satisfaction numbers, and other critical metrics
  • Excellent communication, facilitation, and presentation skills 
  • 10+ years of consulting experience to healthcare industry - especially, strategic consulting services
  • Industry affiliations - committees, boards - a plus
  • Track record of executive client relationships - a large number of relevant connections

Behaviors & Abilities Required:

  • Work style that reflects Wellframe’s Core Values of Tenacity, Collaboration, and Humility
  • Ability to form executive relationships quickly and gain trust, provide value - more of a doer than a talker
  • Passionate about helping clients succeed and fostering their individual and organizational advancement
  • A team player who thrives in collaborative environments while being very results driven 
  •  30 - 50% Travel

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

VP, Engineering

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Director of Talent

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
More Jobs at Wellframe12 open jobs
All Jobs
Finance
Dev + Engineer
Legal
Operations
Project Mgmt
Sales
Content
Finance
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Developer
new
Boston
Finance
new
Boston
Operations
new
Boston
Content
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston