Underwriting Director, Digital Operations
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- Leadership: Responsible for the acquisition, retention and development of underwriting talent. Formally leads, guides, mentors, and coaches underwriters in both technical and professional skills. Cultivates an environment conducive to continuous improvement and root cause problem solving activities.
- Building and developing a team to support MMSD through initial development and growth of this channel, as well as through a transition to a new operating platform within the first ~ 2 years.
- Ensuring the team provides efficient, quality service to third party firms and their advisors.
- Strong understanding of operational and performance metrics.
- Working closely with Compliance, Legal and key underwriting partners around underwriting policies and respond to new regulatory issues and inquiries.
- Commitment to professional development: adaptable to change; open to both receiving and providing feedback in a constructive manner; makes changes in behaviour based on feedback and/or experience
- Perform trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes
- The source of many good ideas; can brainstorm effectively; open to new methods, processes, or ways of performing work; proactively seeks alternative ways to meet objectives; can articulate how potential ideas may play out in the business environment; advanced critical path thinking
- Provides consultations with third party firms to resolve rate questions and discrepancies, or risk related concerns. Considers total case financials, relationship and value of customer.
- Collaborate with peers, management and others regarding strategic vision
- Represents the company by responding to questions from agency, new business personnel and developing relationships with advisors and partners
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