Cybereason
Together as defenders united we can successfully reverse the adversary advantage and put an end to cyber attacks.
Boston, MA
Remote

Technical Consultant at Cybereason

| Remote
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Cybereason is looking for a Technical Consultant (TC) to act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Technical Consulting team to help clients unlock the full potential our solution delivers.

Technical Consultants are a piece of the Customer Success Team. They play a vital role in helping our customers realize the full security and technical value our solution offers. The Technical Consulting Team is responsible for configuring the Cybereason sensor and cloud architecture to meet customer unique needs. They are available to ensure that new deployments, the experience, and adoption of Cybereason is both frictionless and delivers the most value possible. They partner across the organization to make sure product management, engineering, technical operations and other groups are aligned with our customer’s needs.

We are seeking mature, empathetic, tech savvy communicators who understand the important role Cybereason plays in defending the health of our client’s enterprises. Successful candidates should bring B2B enterprise software support experience and a strong track record managing relationship with large enterprises.

What You'll Do

  • Proven record building long-lasting customer partnerships.
  • Program management during the on-boarding and deployment business.
  • Configuration of the Cybereason platform in alignment with business requirements.
  • Assistance with connecting sensors to Cybereason servers.
  • Product training, security training and consultation.
  • Regularly scheduled touch-points for the duration of the deployment lifecycle.
  • Technical proficiency in computer networking, protocols and operating system.
  • Managed the onboarding project milestone, schedule and tasks.

What We're Looking For

  • 3+Years of customer-facing organizations and 6+Years of technical related organizations (i.e. Technical support or Sales Engineer)
  • Network technologies (Firewalls, routers and switches) and protocols (TCP/IP, DNS, LDAP etc)
  • Operating System knowledge (Windows, Linux and Mac)
  • Extremely well-organized and analytical with an ability to work well under pressure.
  • Ability to work in a fast-paced, results-oriented culture.
  • Excellent interpersonal skills and manage relationships at all levels of the company.
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
  • Strong Team player as well as a proactive individual contributor.
  • Excellent written and verbal communication skills.
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Where we are

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
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What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Whether you’re in one of a Cybereason’s beautiful, collaborative offices around the globe or working from home, our people are engaged in a flexible work culture that honors your most productive work environment. Nearly half of all Cybereason employees work remotely, so it’s not just allowed, it’s deeply ingrained into our culture. We are headquartered in the center of the thriving Boston tech community, and offices in Tel Aviv, and Tokyo.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily sync
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.
Hiring Practices that Promote Diversity
Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.
Retirement & Stock Options Benefits
401(K)
Roth and Traditional 401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Cybereason currently reimburses its employees up to $50 a month for any exercise membership.
Home Office Stipend for Remote Employees
Cybereason reimburses its employees for home office equipment up to a certain amount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
UbU: Cybereason is solving some of the most complex technology challenges of our time. To fully express their talents, our employees deserve the most open, affirming workplace possible.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.

Emily

People Operations Generalist

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.

Matt

VP of North America Sales Engineering

What makes someone successful on your team?

Win as one’ is at our core. In marketing, it’s impossible for one person to drive impact on their own. Our team relies on partnerships and collaboration to reach goals.

Maranda

VP, Product Marketing

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.

Sam

Chief Security Officer/President of Cybereason Government

What is your vision for the company?

We have a lot more peaks we want to conquer, and I want to be there for the wins. This company has what it takes to make a huge difference.

Dana

Technical Support Manager

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