Senior Customer Success Associate

| Greater Boston Area
Mission
We create technology with heart for the health of every person in the world. 
About Buoy Health
Buoy builds a digital health tool that helps people – from the moment they get sick – start their health care on the right foot. Started by a team of doctors and computer scientists working at the Harvard Innovation Laboratory in Boston MA, Buoy was developed in direct response to the downward spiral we’ve all faced when we attempt to self-diagnose our symptoms online. Buoy leverages artificial intelligence – powered by advanced machine learning and proprietary granular data - to resemble an exchange you would have with your favorite doctor – to provide consumers with a real-time, accurate analysis of their symptoms and help them easily and quickly embark on the right path to getting better. Buoy is based in Boston and was founded in 2014. 
About the role
Buoy is looking for an innovative, creative and passionate self-starter to help build the Customer Success team. Reporting directly to the Director of Customer Success, this candidate will oversee a portfolio of customers, execute data driven strategies to maximize the success of our customers and engage cross-functionally to ensure that Buoy clients are receiving world class partnership. 
Responsibilities
--Build and maintain strong, long-lasting client relationships as a trusted advisor to key client stakeholders and executive sponsors.
-- Conduct regular check in calls and quarterly business reviews to increase client retention and reduce the risk of churn
-- Proactively problem solve and identify key success and growth opportunities for customers, including cross-sell potential and product improvements.
-- Support client requests and issue escalations as needed.
-- Serve as the “voice of the Customer” to help guide Buoy’s long-term customer growth/product strategy.
-- Partner alongside Sales, Product Delivery, Marketing and Product to make Buoy a core benefits experience for each customer. 
About you
-- 3 - 5 years customer-facing, account management or customer success experience
-- Excellent people skills and passion for building long term customer relationships
-- Excellent written and verbal communication skills
-- Creative, detail-oriented, excellent time-management skills 
Bonus points if you have
-- Experience working within a fast growing SaaS organization
-- Interest in healthcare or wellness
Benefits
-- Stock Options
-- Unlimited PTO
-- Medical, Dental, Vision
-- 401k
-- Dogs in the office!
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Technology we use

  • Engineering
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks

Location

Located in Boston's South End, Buoy is situated within walking distance of plenty of bars, gyms and restaurants, the T and provides parking onsite.

What are Buoy Health Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees A parking subsidy.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Paid industry certifications
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