NOC Operator
Devo is the only cloud-native logging and security analytics platform that releases the full potential of your data to empower bold, confident action. With unrivaled scale to collect all of your data without compromise, speed to give you immediate access and answers, and clarity to focus on the signals that matter most, Devo is your ally in protecting your organization today and tomorrow. Headquartered in Cambridge, Mass., Devo is backed by Insight Partners, Georgian, TCV, General Atlantic, Bessemer Venture Partners, Kibo Ventures and Eurazeo. Learn more at www.devo.com
Devo is proud to be recognized as a Great Place to Work®.
The NOC Operator is responsible for continuously monitoring outages, faults, critical events, and abnormalities with the systems and services of Devo and his customers.
This position handles level 1 technical support for the different systems and services. This is an entry level learning position. The NOC Operator will receive close supervision and support from NOC and Cloud Operations Teams.
Responsibilities:
- Provide level 1 support for the different Devo systems and services.
- Responsible for monitoring and managing the operations of Devo Platform and Service
- Prioritizes and addresses events detected by monitoring systems.
- Follows documented procedures to resolve issues.
- Independently run tasks, projects and lead initiatives.
- Ability to work both independently and as part of a team.
- Prioritize tasks effectively, set deadlines and document designs and procedures.
- Protect internal and external Enterprise Information Assets.
- Creates documentation for common issues and resolutions.
- Escalate issues and communicate details thoroughly.
- Monitor the platform and suggest future architectural needs and ensure scalability.
- Identify areas for improvement and take ownership.
- Operators can expect the possibility of working night shifts, weekends and public holidays
Requirements:
- Solid understanding of Linux.
- Solid understanding of TCP/IP and networking technologies.
- Management of basic services such as web servers, application servers and databases.
- Familiarity with private/public/hybrid Cloud Computing technologies.
- Familiarity with at least one programming language.
- Good troubleshooting and debugging skills.
- Experience with Git.
- Knowledge of Information Security best practices.
- Infrastructure as Code knowledge is a plus (CloudFormation, Terraform, etc.).
- Knowledge of at least one of these Configuration Management tools is a plus: puppet, chef, salt or ansible.