Manager, Professional Services

| Greater Boston Area | Remote
First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 
Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.
Here’s what that would mean for you in the Manager, Professional Services role.

Caring

  • You’ll contribute to the Kyruus vision and mission by managing and guiding the Implementation team to ensure all our products are delivered as efficiently, and quickly as possible, as well as configured in such a way to best meet the customer's and Kyruus goals. You’ll also contribute to the development of the Kyruuvians that report to you by understanding their career goals, challenges and helping to equip them to be as self sufficient as possible while also providing assistance and guidance, as needed.

Ownership

  • You’ll be accountable to manage and coach a team of Implementation Managers, monitor project progress and manage customer escalations.
  • You’ll effectively manage and monitor project plans while successfully evaluating when customer and/or internal escalations are warranted.
  • You’ll be accountable for reporting out externally to our customers and internally to Delivery, Finance, Product Stakeholders.
  • You’ll be accountable for coaching Implementation Managers on accurate and up-to-date project reporting and time tracking within our customer and project management software.
  • You’ll be accountable for the success of Implementation Manager onboarding, coaching, and ongoing mentoring.
  • You’ll define boundaries and project parameters to secure related implementation tasks while making sure project timelines are doable for the organization. You’ll review and improve interdepartmental processes, and make sure other departments, such as Product Development and Engineering, have visibility into what they need to deliver and associated deadlines. 
  • You’ll reinforce a culture of accountability by holding your team accountable for effective project management, and updating standard project plans, time tracking, and project visibility internally and externally.
  • You’ll own the successful resolution or escalation of any implementation issues, challenges, or questions that arise.
  • You’ll own improvement of the operational process to deliver implementations as evidenced by improving quality and reducing delivery costs.
  • You’ll report to the Senior Director, Professional Services in the Implementation Management department within the Delivery division.

Respect: How You’ll Use Your Professional Skills

  • You’ll use your 7+ years of experience in health system operations and management skills to:
  • Plan implementations throughout the following year for existing and net new customers, while determining the impact to internal stakeholders. 
  • Hold a deep understanding of our products and process new information quickly and efficiently. 
  • Support and contribute to the organization’s corporate scorecard goals. 
  • Tighten and accelerate cycle times of product implementations with scalability and predictability.
  • Manage multiple constituents professionally and gracefully throughout implementations. 

Empowerment: How You’ll Know You’re Succeeding

  • You’ve discovered ways to standardize and add structure to customer implementations. 
  • You continuously provide clear feedback to others and successfully collaborate with Product Development to understand approach, roadmap timelines and tradeoffs. 
  • You coach and manage your team, leverage resources at hand, and effectively identify resourcing gaps. 
  • You’ll be a trusted advisor to Implementation Managers and our Customers.
  • Where You’ll Go From Here
  • Kyruuvians in the Manager, Professional Services role can move in a more linear career towards a Director, Professional Services. From there, Kyruuvians can become a Senior Director, Professional Services. 
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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