Manager of Localization

| Greater Boston Area
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Klaviyo is looking for an experienced, hands on, Manager of Localization to join the marketing organization reporting into the VP Head of Global Marketing Strategy and Operations. This individual will have full responsibility for developing, executing, and reporting on our localization initiatives globally. As a Localization leader In this role, you will be a key part of initiatives to raise adoption rates in our key international market, be an expert on customer success assets and review the entire program content to make sure localization is complete in design and content. Similarly, an in-depth understanding of local markets and cultural nuances as it pertains to localization is essential. 

This is an exciting time to join Klaviyo, we are experiencing rapid growth, and we are now looking for an experienced leader to bring their expertise, data driven approach and cross-cultural knowledge to help us create, and execute, the strategies that will allow us to continue to scale.

How You'll Make a Difference...

  • Manage each step of the localization process: initiating, executing, and closing projects. This will be across multiple projects simultaneously from beginning to end.
  • Be a thought leader for localization launch and product readiness initiatives and guide the teams direction overall
  • Build a vision to scale localization operations and drive implementation of strategic projects involving quantitative analysis, operational workflow improvements, capacity planning
  • Build empathy for user experience in international markets, be an internal advocate for the global Klaviyo customer base, and partner with cross-functional teams to develop global products and content at scale
  • Evangelize localization best practices, raise awareness of localization processes, requirements, timelines and impact with cross-functional partners
  • Work with peer leaders within the Customer Success, Product, Engineering and International teams teams to ensure effective collaboration and transparency across verticals
  • Provide support in navigating change as Localization processes, tools and the company's business needs evolve
  • Identify and communicate with localisation/copywriting vendors.
  • Communicate effectively and proactively with stakeholders to ensure effective cross-team collaboration.
  • Keep a running record of financial data for each project to ensure expenditure does not exceed the budget.
  • Organize training sessions to review feedback and troubleshoot all project-related issues
  • Build the initial  process, tool and system and bring new ideas to gain efficiency.

.

Who You Are...

  • Fluency in English is required. Additional languages are a plus.
  • Proven track record of managing language localization projects .
  • Excellent written and verbal communication skills with an ability to work with international partners collaboratively across timezones.
  • 5+ years of localization project management experience.
  • Familiarity with computer-aided translation platform or tools such as SDL Studio, XTM Cloud, or WorldServer.
  • Experience working with content management systems and a desire to learn new tools and workflows.
  • Detail-oriented, quality-focused with the ability to manage multiple tasks effectively
  • Excellent organizational, time management, and communication skills.
  • Cross-functional collaboration experience working with stakeholders from product, marketing, or technology teams is a plus.
  • Ability to report on key achievements and takeaways in an analytical, concise and visual manner.

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
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An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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