Company Description

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.

We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career! 

We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!

Job Description

The Programs and Enablement team ensures that Services and Customer Success team members have the knowledge and resources they need to create a committed, consistent, and connected experience for Payscale customers.

The role:

The Manager of Programs and Enablement will work in close partnership with the Sr. Manager of Programs and Enablement as well as leaders across the CS and Services organizations to develop and execute an enablement strategy that supports business and departmental objectives and drives customer satisfaction.

Training & Enablement

·Work with CS leadership team to understand enablement and training needs on respective teams and develop, coordinate, and facilitate training programs

·Work with subject matter experts to develop training on Payscale products, services, and day-to-day operations

·Provide coaching to team members via Gong and live sessions to ensure that delivered training is being carried out as intended and provide ongoing development to team members

·Coordinates and facilitates new hire onboarding and ensures that new hires feel confident in their skills to work with customers and feel connected to the rest of the team

·Create, update, and manage training assets in various LMS and enablement systems like LevelJump, Highspot and Salesforce

·Collaborate with Sales Enablement team to ensure that consistent messaging is shared between teams

Programs

·Develop, support, and evolve internal programs that support business and departmental objectives while helping teams stay connected and rewarded

·Facilitate internal programs that will improve communications across teams, which may include management of organization-wide newsletters, as well as employee recognition programs

·Assist in the planning and execution of team all-hands meetings

Qualifications

·5+ years in customer-facing Professional Services, Customer Support, or Customer Success role

·Experience in curriculum development, training facilitation and coaching

·Exceptional verbal and written communication skills and ability to distill large amounts of information into digestible material

·Ability to manage and coordinate various projects and programs from conception to delivery with minimal direction

·Passion for building relationships across the business - communicating effectively with both leaders and individual contributors

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately