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Boston, MA

Head of Routing and Delivery Optimization at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

If you are a data driven leader looking to solve complex supply chain problems and drive innovation in e-commerce, come join us!

Chewy is looking for a Head of Routing and Delivery Optimization to join our Supply Chain Team based in Seattle, WA.

We are seeking a senior biz-tech leader who will be the single threaded leader of the supply chain fulfilment routing and optimization. You will have end to end responsibility of the science and systems to create an industry leading routing function for Chewy. You are a highly motivated, goal-oriented, and analytical hands-on leader who thrive in a fast-paced environment. You will build, manage, and develop a high-performing team of Operations Research Scientists, Data Scientists, Software Engineers, and Product Managers.

A successful leader will own the routing decision process, define the ideal state and development roadmap, drive improvements in the last mile supply chain, improve customer delivery, own the routing decision process, reduce cost, improve delivery speeds, and more. You will lead the charge to improve fulfilment center labor allocation and identify improvements in last mile delivery. You will also drive production implementation of routing systems to ensure continuous scalability and high availability.

You must have strong communication and partnership skills as it requires working closely with cross-functional leaders in Research, Finance, Operations, and Transportation. In this role you will have a large impact on company financials and be responsible for working cross functionally throughout other teams planning cycles to provide data on customer delivery. You will be responsible for building a strategy and then designing and implementing solutions and technologies which will handle the growing business needs and play a key role in redefining what it means to be a world-class Science and Supply Chain organization.

What you'll do:

  • Develop long term strategy for scaling the routing and delivery optimization systems.
  • Lead the team in model and algorithm development by taking business requirements and complex problem statements, and clearly defining data science/statistical projects.
  • Develop and operationalize machine learning and science-based tools/models iteratively to support growing business use cases and complexity.
  • Develop and deliver on key performance indicators for financial impact, customer impact, labor impact, and more.
  • Hire, develop, and lead a team of operations research scientists, data scientists, engineers, and product managers.
  • Bring strong communication skills and clear articulation of the vision and implementation plans.
  • Drive Operation and Technical Excellence delivering highly scalable plans and systems.
  • Work with Supply Chain leadership to build a roadmap and clearly defined vision for the team.
  • Identify and manage priorities within the context of overall Chewy objectives.

What you'll need:

  • 10+ years in routing, optimization, machine learning, data science, and/or engineering positions in top CPG, retail, or e-commerce organizations.
  • 5+ years’ experience managing people and leading a team of leaders.
  • An advanced degree (M.S., Ph.D., or equivalent experience) in Statistics, Applied Mathematics, Engineering, Computer Science, or related field.
  • Proven experience with bringing structured thinking in ambiguous problems spaces and delivering solutions.
  • Experience with machine learning and advanced optimization methodologies.
  • Experience leading, coaching, and developing a high performing team.
  • Position may require travel.


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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