We're on a quest to help people connect through pets.
Boston, MA

Director of Pick Planning Technology

| Greater Boston Area
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Our Opportunity:

If you are passionate about building industry leading fulfillment technology in the pet industry, come join us!

Chewy is looking for a Director of Pick Planning to join our Fulfillment Technology team in Boston, MA.

We are seeking an executive leader who excels from strategy to tactical implementation of Fulfillment technology, can lead a team high bar technical resources, and is passionate about solving complex problems for internal and external customers.

As a single threaded owner, you will have end to end ownership of Chewy’s pick planning systems that optimize the execution of customer orders in our Fulfillment Centers to achieve ‘best in show’ delivery experience.  A successful leader would have great technical acumen, deep understanding of Fulfillment and optimization, experience developing systems that scale and be comfortable in dealing with ambiguity. Strong communication skills are required as you will be working closely with senior executives in influencing and establishing the roadmap for future evolution of our systems.

You will lead a diverse team of Research/Data Scientists, SDMs, TPMs, and Engineers who are passionate about making Chewy the ecommerce platform for all pet parents. With high business growth every year, you will lead the team to scale and develop solutions that accelerate achieving business plans.

What You’ll Do:

  • Develop and implement the long-term strategy and vision for scaling the Pick Planning systems to support the business growth and vision
  • Develop and operationalize analytical and science-based tools/models iteratively to support growing business use cases and complexity
  • Develop and deliver on key performance indicators for on-time-shipping and variable costs
  • Recruit, hire, and mentor exceptional Research, Data Science, and Engineering Talent
  • Build a world-class Planning and Optimization platform that is powered by sound Data Science models
  • Build out the Pick Optimization tool suite to proactively provide Fulfillment business stakeholders best practices and solutions
  • Champion innovation to simplify current solutions and methodologies, while accelerating time to market
  • Raise the bar on Service Levels and Customer Experience
  • Be a thought leader and contribute to the product and technical vision for Fulfillment Technology at Chewy
  • Communicate strategy and status to senior executives and partners/stakeholders across Chewy
  • Bring industry leading insights to inform the future roadmap of Fulfillment systems

 What You'll Need:

  • A Bachelor's Degree in Computer Science, Engineering or a related field
  • 7+ years of experience on architecting fault tolerant, high scale distributed systems in retail or ecommerce industry
  • 5+ years of experience managing Engineering teams at scale
  • 3+ years of experience managing Research Science, Data Science/Machine Learning teams
  • Demonstrated ability to formulate data driven decisions that lead to results
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects
  • Demonstrated ability to build high performing teams
  • Fulfillment Experience
  • Travel may be required


  • Advanced Degree in Computer Science, Engineering, Mathematics, or related field with a minimum of 7 years of relevant software development and engineering management experience
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager
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