Transmit Security is the leader in identity orchestration.  We solve some of the most complex challenges in security and usability.  Our technology enables large enterprises to standardize and simplify their identity infrastructure to accelerate time to market and reduce the cost of new account opening, authentication, authorization, compliance and fraud prevention related initiatives.  

We are looking for candidates who are able to change the way companies do business. You must have strong analytical skills, a process and systems-oriented mindset, be extremely well organized, and be able to facilitate cross-organizational collaboration to drive actionable and measurable results. Candidates must have the ability to adapt quickly to the evolving needs of a high-growth SaaS business and create pragmatic and innovative solutions to complex business problems.

The Director, Global Services Operations will be responsible for building the Services Operations organization, will have the responsibility of the Quote-to-cash process and to build business visibility and reporting. 

Key duties and responsibilities:

• Translate the Global Customer Success and Services organization’s vision and ongoing daily operations into globally consistent and measurable objectives, metrics and dashboards. These elements will define and measure the business and engagement success of the Services programs
• Develop and own processes to identify service leads, build and deliver SoW, initiate and maintain projects in our PS Automation Tool and other elements of the day-to-day operational management
• Maintain and evolve our customer’s community and support portal
• Report on financial performance
• Own and participate in long-term projects aimed at improving internal efficiency
• Identify current tool set gaps and drive any new tool identification and implementation plans
• Build a strong internal network to  drive effective change

You Should Have

• 5-10+ years of related professional experience in a services organization
• Ability to translate strategies into measurable business objectives
• Good Salesforce experience and skills
• Fanatical attention to detail and documentation
• Excellent Analytical and Communication skills
• Ability to quickly adapt to the use of new tools

Transmit are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. 

A background check must be completed prior to joining Transmit Security.