Director of Compliance & Deliverability

| Greater Boston Area
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We are looking for a passionate, driven leader to take compliance and deliverability at Klaviyo to the next level. This is a unique role where you will be challenged to balance investments in technology and people to drive the optimal business outcomes. It's a role that encompasses technical infrastructure, software systems, and teams of talented individuals. 

How You'll Make a Difference 

  • By being the inspiring leader who can drive cross-functional teams to fulfill an ambitious vision. 
  • By building compliance and deliverability systems that efficiently scale to handle several hundreds of thousands of paying customers.
  • Level-up the company… bring everybody up with the team.
  • By focusing on the most pertinent factors, even if they lie outside the scope of the deliverability and compliance teams. For instance, sometimes the key to deliverability is to provide guidance via in-product prompts, onboarding processes, or content.

What You'll Do

  • Set the vision for compliance and deliverability at Klaviyo.
  • Drive optimal levels of investment across technology and people for our compliance and deliverability systems.
  • Drive the execution of the product roadmap that fulfills your vision.
  • Own the business outcomes for Klaviyo’s deliverability systems across email, text messages, push notifications, and beyond.
  • Own the business outcomes for the compliance systems at Klaviyo.  
  • Manage the day-to-day operation of the compliance and deliverability specialists who work with our customers.
  • Collaborate with stakeholders to recruit and grow the compliance and deliverability teams in both R&D and Support.
  • Lead your team to maintain working relationships with all major mailbox providers.
  • Lead a team that establishes Klaviyo’s thought leadership in the industry around compliance and deliverability.
  • Lead a team that establishes and effectively communicates best practices for both compliance and deliverability.
  • Represent Klaviyo as an industry expert at events like MAAWG, EEC, and so on.
  • Lead, coach, and mentor to help Klaviyo employees learn and grow.

Who You Are

  • An individual with recognized compliance and deliverability expertise.
  • An inspiring leader who can rally the company behind their vision.
  • Someone who excels in a matrixed environment.
  • A great communicator.
  • Someone who has a strong data orientation.

Your First 90 Days

In your first 30 days, you will build the foundational knowledge to make you successful at Klaviyo:

  • Immerse yourself in an onboarding program that introduces you to the company and the product.
  • Like many other new Klaviyos, spend time in Support, helping customers work through issues. There’s no better way to learn the product and to get to know our customers.
  • Observe our Sales, Onboarding, Support, and Success teams in action.
  • Be introduced to everyone you need to know to be successful in your role.

In your first 60 days, you will start taking the reins for your area of responsibility:

  • Start providing day-to-day direction for the Compliance & Deliverability teams in Support and R&D.
  • Inventory all existing Deliverability and Compliance processes and technology, building a solid base of knowledge from which you can establish your vision, strategy, and plans.
  • Critically evaluate how we work, and identify ways to improve your team’s impact and efficiency.

In your first 90 days, you will start having a big impact on deliverability & compliance at Klaviyo:

  • Take the “ways to improve” that you have identified, and start implementing them.
  • Lead the evolution of the strategy and roadmap for Compliance & Deliverability. 
  • Start a program of Deliverability & Compliance knowledge sharing with the larger company.
  • Develop a plan to establish Klaviyo as an authority when it comes to Compliance & Deliverability.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
Watch

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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