Director of Business Operations at LogRocket (Greater Boston Area, MA)

| Greater Boston Area | Hybrid
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About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,500 customers including Reddit, Ikea, and Airbnb, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.


  • Own strategic and tactical oversight of LogRocket's instances of Business applications, especially Marketo,, and
  • Optimize lead scoring and distribution methodology to ensure quality leads are passed to sales development for qualification and for increasing efficiencies and conversion rates
  • Ensure accurate synchronization between Marketo,, and databases
  • Ensure processes and best practices are in place to maintain the integrity of the Marketing/Sales data
  • Effectively manage a variety of technology, data, and service vendors
  • Segment and leverage the Marketing/Sales database for greater campaign efficiency and effectiveness
  • Assist leadership in defining, mapping, and documenting key Marketing/Sales/Business processes
  • Identify and develop best practices; build templates to allow program teams to create best-in-class campaigns; develop Marketo/ playbooks and train the Marketing and Sales teams
  • Troubleshoot and QA campaigns, workflows, data issues, and other key Marketing/Sales/Business ops functions
  • Provide exemplary service to internal customers such as Sales, Marketing program managers, and execs as needed

About You:

  • Minimum 5 years’ experience in a Marketing/Sales Operations role or similar position
  • Experience in business analytics and a deep expertise in B2B marketing
  • System Administration and marketing experience using – comfortable with workflows and APEX triggers
  • Advanced user of marketing automation systems like Marketo or Eloqua
  • Ability to build and troubleshoot cross-application integrations
  • Experience in software, high-tech, or performance marketing is a plus
  • Understanding of data mining, data warehousing, business intelligence, and lead management processes and technologies
  • Strong analytical skills and ability to translate complex data sets into concrete business recommendations for marketing and sales leadership, with the goal to optimize revenue-generating investments
  • Advanced user of Microsoft Excel
  • Process oriented and organized with a high attention to detail
  • Ability to manage a high performance team and budget
  • Undergraduate degree in Business, Mathematics, Engineering, Science or a related field

Benefits & Perks:

  • Extensive health, dental, and vision benefits
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Three months of fully-paid parental leave to any employee welcoming a child into their home
  • 401k and commuter benefits
  • Generous stock options - we all get to own a piece of what we’re building
  • Regular team outings and activities
  • Flexible working hours and location
  • Monthly employee gifts
  • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ElasticDatabases
    • BigTableDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


Though we're a hybrid-first company, our downtown Boston HQ is conveniently located next to South Station and Downtown Crossing T stops, and surrounded by endless lunch and post-work spots!

An Insider's view of LogRocket

What are some social events your company does?

At LogRocket, we love our events! From game nights to happy hours to sunset harbor cruises, we're always looking for an excuse to get together with our growing team and celebrate our accomplishments.


People Operations

What projects are you most excited about?

One of the things that makes being an engineer at LogRocket unique is that we are creating a product for other developers and product teams. It’s a great feeling to build a feature that you’re excited about, and then see customers immediately start using it. That sense of connection with our users keeps our work exciting every day.


Engineering Manager

What are some things you learned at the company?

Working at LogRocket has provided me with a genuinely unique startup experience. Being part of a team that's building a fast-growing product in a snowballing space has taught me to be adaptable, resilient, and make the most out of the resources around me. I've also learned what it takes to build something from the ground up. It's like a mini MBA!


Account Executive

What is your vision for the company?

LogRocket's mission has always been to make every experience on the web as perfect as possible. We feel that the COVID-19 pandemic has accelerated the wave of digital transformation and we’re excited to continuing building best-in-class tools for our customers so they can build the best experience for their users.



How do you collaborate with other teams in the company?

On the Customer Success team, we're able to collaborate with just about every team in the organization, particularly Sales, Engineering, Product, and Support. We'll work with Sales to understand the specifics of a new account, Product to help share the roadmap vision, and Support/Engineering to communicate customer needs and expectations.


Director of Customer Success

What are LogRocket Perks + Benefits

LogRocket Benefits Overview

Our team is a diverse group who bring an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT and Columbia. We enjoy lunch together every day in our airy downtown Boston office, learning more about each other at our Show and Tells, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship -- our engineering blog posts ( give you a taste of that -- and we welcome talented people from all backgrounds. Many of us have important spaces in our lives -- whether it be family, social organizations, schools, or former companies -- and we're doing all we can to make LogRocket another one.

Volunteer in local community
Frequent opportunities for employees to take time from work to volunteer at local organizations
Partners with Nonprofits
Monthly donations to local and national nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Quarterly DE&I meetings to discuss hiring and organizational practices
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

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