PlacePass’s exceptional Customer Success team helps make customers' trips seamless and memorable by providing exceptional support through phone, email, and chat.

Overview:

At PlacePass, we believe that the most important things in life aren’t things at all, and celebrate the power of travel to connect, inspire, educate, and empower. Since our founding in 2016, we have been building the world’s largest e-commerce marketplace for in-destination experiences (tours, activities, attractions, events) to make it easier for people to access and book great things to do, all over the world. 

In addition to operating PlacePass.com, PlacePass builds technology that is driving the next generation of experiences for the world’s leading travel and hospitality companies, including Marriott International, Southwest Airlines, United Airlines, and Hertz.

Core Responsibilities:

• Serve as a frontline communicator to help customers purchase incredible activities around the world, modify bookings, manage cancellations and complaints, and mediate reviews
• Gain proficiency in PlacePass’s suite of customer support software tools
• Route important customer feedback internally to members of the Business and Product teams

Requirements:

• 1 - 2 years of customer support experience 
• Able to work weekends as part of a flexible weekly schedule
• Strong written and verbal communication skills with acute attention to detail
• Excellent prioritization skills when balancing internal and external demands
• Comfort in handling challenging situations over the phone
• Experience using ZenDesk
• Passion for travel and startup culture

PlacePass Perks:

• Amazing colleagues who work hard, but know how to have fun
• Competitive salaries
• Equity ownership in the company
• Health, dental, and vision insurance
• 401k
• Unlimited vacation policy
• Free Global Entry
• $500 in activities on PlacePass.com annually
• Stocked kitchen with cold brew, kombucha, and beer on tap
• Catered weekly lunches
• Companywide outings (skiing, boat cruises, go kart racing, etc.)
• Friday happy hours