Customer Success Manager - US

| Remote
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Scandit is currently seeking a Customer Success Manager to strengthen our growing team. You will ensure our customers get the best out of Scandit and have a successful and positive experience with us all the way from their initial project through to expanding into other key areas of the enterprise. You are a high-performing customer success professional with both a commercial and product background. You thrive in a fast growing, dynamic high-tech environment, and are motivated to make our customers into strong advocates of Scandit.

You are used to managing multiple customer accounts and are proficient in building strong customer relationships. You’re meticulous about data being the key driver for decisions and are able to deliver high quality, executive level sessions like quarterly business reviews.

What You Will Do

  • Focus on customers getting maximum value from their investment in Scandit
  • Make strategic and key accounts more successful post sale
  • Reduce churn on strategic and key accounts 
  • Identify opportunities of upsell and growth within our customer base 
  • Increase Adoption and Usage
  • Educate customers about new products, capabilities and use cases
  • Serve as the central point of contact post-sale and own the customer relationship
  • Provide coaching and best practices to our customers 
  • Connect customers with the right people at Scandit (e.g. support, sales, product, etc.)
  • Collaborate with and utilize sales organization to leverage up-selling opportunities
  • Build strong, influential customer success stories with the reference/marketing teams

Who You Are 

  • 7+ years of experience in a commercial role, ideally Customer Success Manager or Account Manager for SaaS accounts.
  • Strong written/verbal communication and in-person presentation skills
  • Positive attitude and passionate about customer success
  • Experience in B2B enterprise SaaS software.
  • Technical understanding of scanning and data capture technology
  • Experience in conducting in-person or online workshops
  • Strong project management, execution, and communication skills
  • Handle the challenge of quickly evolving goals
  • Proven effectiveness in handling difficult customer conversation and expectation management
  • Eligibility to work in US

Who We Are

Scandit enables enterprises and consumers to change the way they interact with everyday objects and augment the physical world with real-time data captured by scanning barcodes and recognizing text, objects, and other visual identifiers using smartphones, tablets, wearables, drones and robots. 

Scandit’s mobile data capture platform is built on proprietary computer vision, augmented reality, and machine learning technologies. Companies in industries such as retail, transportation & logistics, manufacturing, and healthcare can use Scandit’s technology to create and power mobile apps for crucial enterprise workflows like mobile point of sale, mobile shopping, self-checkout, inventory management, and proof of delivery.

 Many of the world’s most innovative and successful companies are benefiting from Scandit’s enterprise-grade mobile data capture platform, including Sephora, Louis Vuitton, DHL, and Levi Strauss & Co.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • PyTorchLibraries
    • TensorFlowLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • NumPyFrameworks
    • PandasFrameworks
    • Scikit-learnFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • DockerDatabases
    • Google AnalyticsAnalytics
    • Google Data StudioAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • CanvaDesign
    • BasecampManagement
    • TrelloManagement
    • ClickUpManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • SalesLoftEmail
    • MarketoLead Gen
    • MixRankLead Gen
    • ZoomInfoLead Gen

Location

Scandit's office is located in the heart of downtown Boston, across the street from South Station.

What are Scandit Perks + Benefits

Scandit Benefits Overview

In addition to Health and Dental insurance, Scandit offers a variety of benefits, including Life, Short- and Long-Term Disability insurance, as well as a 401K and company equity. Additionally, employees get the perks of having a flexible work environment, including a generous work-from-home policy, open-concept offices, as well as unlimited PTO, your birthday off, and the opportunity to travel*. New employees get to spend a week in Zurich for on-boarding, and we host a yearly company-wide "summer outing" in varying locations across the world.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
We host company outings once per quarter.
Happy Hours
We host happy hours once per month.
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Customized development tracks
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