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Customer Success Leader

| Cambridge

Soofa is a seed-stage, leading IoT technology company who is revolutionizing the way we communicate in cities by developing technology to help urban dwellers take the pulse of their city in real time. Our flagship product, the Soofa Sign, is used by community members, enterprise-level advertisers, and everyone in between.

We are looking for a dedicated and enthusiastic Customer Success Leader to be the guiding light for all Soofa Sign advertisers. You are an empathetic team player who isn’t afraid to get your hands dirty as our team grows. The Customer Success Leader will work closely with clients to strategize and build their Soofa Sign campaigns, train them on how to use Soofa Talk, our self-service platform (soofatalk.com), and monitor and report on the success of campaigns.



  • Act as the primary post-sale point of contact for all advertising customers
  • Onboard clients, maintaining regular communication, and building strong relationships
  • Provide strategic, creative, and technical guidance for clients developing Soofa Sign campaigns
  • Use vision and experience to build and grow a customer success team, recommend tools, and perfect internal processes
  • Highlight valuable customer feedback for our product, sales, and marketing teams
  • Help build a customer-centric business, giving control and flexibility to the digital marketer of today
  • Be responsible for retention and upselling of Soofa platform customers
  • Grow recurring revenue



  • 6+ years in the account management or customer success field, ideally with experience in media and/or SaaS
  • Proven track record developing and growing client relationships
  • Experience scaling a team


Candidate Characteristics

  • Creative, innovative, big picture thinker
  • Strong leadership skills and ability to “walk the walk”
  • Flexible and unafraid of uncertainty
  • Excellent communication and presentation skills


Bonus Points For

  • Experience working with designers and product developers


Perks of Working with Soofa

  • Unlimited PTO
  • Generous parental leave and benefits packages
  • Dog-friendly office
  • Team lunches every Friday
  • Employee outings/events like ski trips, camping, Whiskey Wednesdays, etc.
  • Strong company culture focused on working hard, playing hard, and caring about each other like a family
Read Full Job Description

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubspotLead Gen


Located in trendy East Cambridge, Soofa is steps away from both Kendall Square and the Green Line.

An Insider's view of Soofa

What are some social events your company does?

Soofa holds a bi-monthly "Whiskey Wednesday" to strengthen our ecosystem and let loose. We also enjoy annual ski trips and island camping, plus monthly birthday outings.

Molly LaFlesh

Chief of Staff

How has your career grown since starting at the company?

I started as Office Manager and have grown to Chief of Staff, plus I lead our People Operations team.

Molly LaFlesh

Chief of Staff

What are Soofa Perks + Benefits

Friends outside of work
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Book club, movie Thursdays, and more!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
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