Client Engagement Manager

| Greater Boston Area
ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.

You’ll be a leader of our people-powered software working directly with clients to solve their most complicated subscription pricing, packaging, and positioning problems. This role will require you to be an expert in building rapport, managing projects, and thinking critically and strategically.

What you’ll do:

  • Work to solve client challenges in direct partnership with a Business & Pricing Analyst
  • Manage the full life-cycle and communication for a client relationship, including:
    • Travel to client site for initial kickoff and onboarding activities (5% of role);
    • Project timelines and deliverables;
    • Build custom, visually appealing presentations delivered to both middle management and C-suite executives
    • Upsell and cross-sell opportunities among our many products and offerings;
  • Provide valuable, implementable results and recommendations using strategic business analysis
  • Collaborate with our internal team members to deliver a consistent, high-quality experience for clients
  • Serve as a product owner, taking the initiative to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product

This might be a good fit if you have demonstrated experience...

  • Confidently working with C-suites and other high-level executives
  • In project management, including timeline and communication management, managing client expectations and deliverables, presenting results and recommendations; ideal candidates will have some background or experience in data analysis, strategic thinking, and planning
  • Fostering client relationships and growing new revenue from existing accounts
  • Understanding and demonstrating the business value proposition of our tech-enabled service to senior leaders of a client organization
  • Continuous improvement of processes through increasing workload capacity, decreasing delivery times, streamlining workflow processes, refining visualizations, etc.
  • Receiving feedback and constructive criticism well while maintaining a strong declaration in your abilities
  • Have at least 3 years’ of relevant experience

You’ll love us because of these essentials

  • Competitive salary and bonus structure, plus equity in a thriving company that’s 100% employee-owned
  • Flexible hours and unlimited vacation
  • Premier medical, dental, and vision benefits
  • 401(k)
  • Paid family leave
  • Training, professional and career development support - your success is our success, we invest in our employees!
  • Working with top software brands and in-the-news companies
And other fun stuff…
  • Fully stocked break rooms with complimentary food and drinks, including cold brew coffee on-tap
  • Dog-friendly office
  • In-office games, meditation room, and other amenities to help you decompress while at work
  • Frequent company and team outings, including kayaking, hiking, retreats, trivia, and other events for bonding, blowing off steam and just because

EEO Statement

ProfitWell is an equal opportunity employer, and we believe diversity is critical to our success. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. ProfitWell will provide reasonable accommodations for qualified individuals with documented disabilities.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullstoryAnalytics
    • AppcuesAnalytics
    • IntercomAnalytics
    • SQLAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • NotionManagement
    • HubspotCMS
    • SalesforceCRM
    • IntercomEmail
    • HubspotEmail
    • HubspotLead Gen
    • webflow.ioLead Gen
    • InstapageLead Gen

Location

Centrally located between South Station, Downtown Crossing, and Chinatown. Close to the Boston Commons, bars, and any type of food you crave!

An Insider's view of ProfitWell

What's something quirky about your company?

Every Friday at 5:00 p.m. on the dot, one of our engineers blasts a playlist across the office that starts with Rebecca Black's classic, "Friday". It's fun fun fun fun.

Nathan

Software Engineer

How do you empower your team to be more creative?

We encourage our folks to take risks, while making certain they know (and feel!) that there's sturdy safety nets underneath them. Then we get out of the way and, perhaps most importantly, stay out of the way, as crazy ideas are fragile not only at the moment of their inception, but often times throughout the execution cycle.

Facundo

Chief Product Officer

What are ProfitWell Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. ProfitWell also provides 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our office has Ping Pong, Shuffle Board, Pop-a-Shot, and more!
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We're constantly evaluating and expanding upon our benefits to make sure our employees feel taken care of so they can focus on what matters: Building a company we'll all be proud of and enjoying everything they are passionate about inside and outside the office.

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