Company Description

As the industry leader in compensation data and technology, Payscale helps organizations #getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated, and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, we operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on Payscale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Job Description

What We Do: The PayScale Benchmarking Team solves puzzles for our customers. We work to ensure that our customers' positions are benchmarked to the appropriate datasets for their jobs. We are experts in using PayScale’s proprietary crowd and company sourced data along with third party compensation surveys to ensure accurate benchmarking and market pricing for our customers.

What You Do:

· Study and analyze benchmark jobs by utilizing a defined benchmarking or market pricing strategy.

·Perform audits of customer accounts to determine whether benchmarked jobs have changed significantly from the original evaluation.

·Participate in special projects to improve internal systems and services.

·Provide customer and operational support by completing routine tasks associated with customer data.

·May also be called upon to provide other support to balance the workload across multiple teams within the Services organization.

Day-in-the-Life:

As a Benchmarking Specialist I, a typical day may include the following:

·Benchmarking customer jobs by analyzing job descriptions

·Using PayScale best practices to match jobs by title

·Assisting customers over email to better understand job matching process

·Assisting customers over the phone by reviewing the jobs live with the customer

·Providing feedback to PayScale internal teams to improve products and processes

First Year in Role:

·Month 3: Within 3 months, you will have completed training as a Benchmarking Specialist 1 and will be working on customer projects

·Month 6: Within 6 months, you will have completed match review training and will be troubleshooting with customers live on the phone on an as needed basis

·Month 12: Within 12 months, you will have mastered benchmarking and customer troubleshooting and will be working on process improvement projects and/or product improvement

·Between 6 and 12 months you may also be helping to mentor/train other new hires

Qualifications

Experience:

· This is an entry to mid-level position where we have found success with candidates from a variety of backgrounds

 A post-secondary education is helpful, but not required

Skills:

·Customer service, focused on problem solving and troubleshooting

·Research and data analysis skills and mindset

·Ability to juggle multiple projects

·Strong project management skills

·Experience with relational databases is a plus

Tools:

Salesforce experience is a plus

Additional Information

Benefits and Perks – The Highlights:

All around awesome culture where together we strive to:

• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

• Regular virtual company meetings
• Coffee chats
• Table for 4 Executive conversation
• Spirit Week
• Pulsing tools for continuous conversations to drive performance and career growth
• Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
• Access to top notch learning courses for all employees through LinkedIn Learning
• As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

• Discretionary Paid Time Off – Giving employees the flexibility they need to rest, relax and recharge away from work
• 15 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
• FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Comprehensive Paid Parental / Adoption Leave program
• 401k program with fully vested, immediate company match

Additional highlights:

• Voted Seattle’s and Boston’s best places to work according to Built In 2022.
• Voted one of Seattle’s companies with the best benefits according to Built In 2022.

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.