Company Description

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.

We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career! 

We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!

Job Description

What We Do: The PayScale Benchmarking Team solves puzzles for our customers. We work to ensure that our customers' positions are benchmarked to the appropriate datasets for their jobs. We are experts in using PayScale’s proprietary crowd and company sourced data along with third party compensation surveys to ensure accurate benchmarking and market pricing for our customers.

What You Do:

· Study and analyze benchmark jobs by utilizing a defined benchmarking or market pricing strategy.

·Perform audits of customer accounts to determine whether benchmarked jobs have changed significantly from the original evaluation.

·Participate in special projects to improve internal systems and services.

·Provide customer and operational support by completing routine tasks associated with customer data.

·May also be called upon to provide other support to balance the workload across multiple teams within the Services organization.

Day-in-the-Life:

As a Benchmarking Specialist I, a typical day may include the following:

·Benchmarking customer jobs by analyzing job descriptions

·Using PayScale best practices to match jobs by title

·Assisting customers over email to better understand job matching process

·Assisting customers over the phone by reviewing the jobs live with the customer

·Providing feedback to PayScale internal teams to improve products and processes

First Year in Role:

·Month 3: Within 3 months, you will have completed training as a Benchmarking Specialist 1 and will be working on customer projects

·Month 6: Within 6 months, you will have completed match review training and will be troubleshooting with customers live on the phone on an as needed basis

·Month 12: Within 12 months, you will have mastered benchmarking and customer troubleshooting and will be working on process improvement projects and/or product improvement

·Between 6 and 12 months you may also be helping to mentor/train other new hires

Qualifications

Experience:

· This is an entry to mid-level position where we have found success with candidates from a variety of backgrounds

 A post-secondary education is helpful, but not required

Skills:

·Customer service, focused on problem solving and troubleshooting

·Research and data analysis skills and mindset

·Ability to juggle multiple projects

·Strong project management skills

·Experience with relational databases is a plus

Tools:

Salesforce experience is a plus

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately