Agent Support Representative (WAH) at Humana Studio_h

| Remote
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Description

 

The MarketPoint Agent Support Representative 2 provides timely and effective sales support to Humana’s selling agents. The Agent Support Representative will handle a high volume of inbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions.

 

Responsibilities

 

Where you Come In

  • The Agent Support Representative 2 will receive inbound calls from internal and external selling agents in a fast-paced call center
  • Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
  • Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products
  • Build and strengthened relationships with both internal and external agents
  • Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business
  • Document all sent and received information
  • Build Humana’s brand by providing perfect experience
  • Adhere to internal processes and guidelines

 

What you get from your great work! : Benefits and Perks of This Opportunity:

  • Competitive compensation with strong hourly rate
  • The ability to cut your daily commute to less than a minute!! Yes 100% Work at house capability.
  • Can earn up to a maximum of one hour of PTO per 40 hour work week.
  • 401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.
  • Employee Assistance Program and Work Life Services
  • Student Loan refinancing consultation
  • Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
  • Subsided parking rate

               

What you need for success! - Required Qualifications

  • 2+ years of comprehensive customer service experience
  • Must be available to work any shift between the hours of 8:00 AM - 9:00 PM EST - Monday - Friday and Saturday's during annual peak season (see details below under Additional Information)
  • Minimum of High School diploma or equivalent
  • Communicates effectively and confidently with all internal/external customers with excellent written and verbal communication
  • Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel
  • Ability to navigate multiple computer systems, applications and utilize search tools to find information
  • Must live within 50 miles of the Humana office located in the following locations: Louisville KY, Green Bay WI, Greater Tampa FL area, Dallas TX, and and San Antonio TX.
  • Work at home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.

 

What you need to be considered a Superstar! : Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous call center experience, sales, insurance, or healthcare experience
  • Positive engaged attitude
  • Conflict resolution experience
  • Demonstrates high level of critical thinking and problem solving skills
  • Demonstrates high level of multitasking ability
  • Demonstrates high level of emotional intelligence with the ability to handle sensitive and/or confidential information

 

 

Additional Information

 

  • During busy season please expect overtime opportunities both voluntary and mandatory
  • During the Annual Enrollment Period which runs from October 15th – December 7th - Must have the ability to work between the hours of 8 a.m. to 9 p.m. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need.
  • Seasonal with the potential to become full time.

 

#ThriveTogether #WorkAtHome

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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