Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary 

Iron Mountain is seeking a skilled Operations Supervisor, Clutter Field Team to join our Clutter team. In this role, you will be responsible for leading the end-to-end inbound and outbound logistics operations and coaching a team of 20-30 field employees. Clutter, now seamlessly integrated with Iron Mountain, is disrupting the self-storage and moving industries by offering affordable, flexible, and dependable service nationwide, driven by cutting-edge technology.

What You'll Do

In this role, you will:

• Drive success by efficiently managing all field routes, taking ownership of customer problem-solving, and maintaining the highest standards for quality assurance in both customer service and proper item packing.

• Collaborate with the Customer Experience team and dive into operational data to identify complex inventory or customer challenges and develop solutions for process optimization.

• Develop and implement training programs, providing frequent and direct feedback to transform team members into operational champions, ensuring efficiency and high performance.

What You'll Bring

The ideal candidate will have:

• A minimum of 3 years of relevant professional work experience in operations.

• Proven ability in leading teams for at least 2 years within an operations environment, such as work, sports, or military organizations.

• Strong knowledge of operations management, logistics, and data-driven problem-solving.

• A valid driver's license and a clean driving record.

• Flexibility with hours and shifts considering our cyclical business.

What We Offer (Benefits)

• Clutter operates 7 days a week in this market and you will be expected to work 5 of these 7 days, including weekends. 

• This role is expected to be a day shift but this may flex or change based on business need.

• Competitive compensation and benefits aligned with the experience.

• Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge. 

• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.

• Professional Growth: Opportunities for continuous learning and professional growth within an evolving global organization.

Call to Action: If you are ready to lead an innovative operations team, apply today to join the Clutter team!