Operations Specialist II

Pay Range: $30.69- $38.36
 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. 

Key Responsibilities

Loan Boarding and System Set Up                                                                                                                                  
•    Book and maintain commercial, syndicated, participated, and institutional loans within the FIS bank's core loan servicing system.
•    Process loan modifications, renewals, extensions, amendments, rate changes, tranche activity, commitments, and new loan funding transactions.
 

Loan Monetary Transactions and Balancing                                                                                                                 
•    Accurately process loan payments, advances, paydowns, payoffs, fees, and other monetary transactions.
•    Review and reconcile loan balances, accrued interest, and payment activity against supporting documentation and servicing notices.

Research, Review  and Support of Commercial Loan Servicing Activities                                                        
•    Research, resolve, and document general ledger variances and reconciliation differences related to loan activity.
•    Support purchased and sold portfolios, including payment processing, rate changes, principal remittances, and investor reporting.
•    Review loan documentation to ensure system setup accurately reflects contractual terms, including payment structures, amortization schedules, maturity dates, and interest rate provisions.
•    Partner with Commercial Banking, Credit, Treasury, Accounting, Servicing, and external agent banks to ensure accurate servicing and reporting.

Administration, Audit and Controls                                                                                                                         
•    Analyze and resolve loan servicing exceptions, transaction discrepancies, and operational breaks.
•    Prepare and support internal audits, regulatory examinations, operational reviews, and control testing activities.
•    Maintain adherence to established procedures, internal controls, and operational risk management standards.

Preferred Experience

•    Experience supporting commercial, syndicated, participated, institutional, or agent bank loan portfolios, including loan booking, modifications, funding transactions, and servicing activities.
•    Strong knowledge of loan accounting, general ledger reconciliations, interest accruals, amortization schedules, and variable-rate lending products, with the ability to research and resolve complex loan and accounting discrepancies.
•    Experience working with agent banks and syndicated lending platforms.
•    Ability to research and resolve complex loan servicing and accounting discrepancies independently.
•    Strong attention to detail and analytical problem-solving skills.
•    Ability to manage multiple priorities and deadlines in a high-volume, fast-paced environment. 
•    Strong collaboration skills with all areas of the bank.
•    Proficiency with loan servicing and origination systems, Microsoft Excel, and operational reporting tools.

Qualifications

•    Bachelor’s degree in business, Finance, Accounting, Economics, or related field preferred.
•    5+ years of experience in commercial loan operations, loan servicing, accounting operations, syndicated lending, or a related banking function.
•    Experience with core loan systems and general ledger reconciliation processes preferred.
•    Strong written and verbal communication skills.
•    Ability to work independently while collaborating effectively across multiple business lines.

What Success Looks Like

The successful candidate will serve as a trusted operational partner responsible for ensuring commercial and syndicated loan transactions are accurately booked, reconciled, serviced, and reported while maintaining strong controls, minimizing operational risk, and supporting a growing and complex commercial lending portfolio.