Jobs at Eastern Bank

Manage and investigate ATM/debit card claims and disputes in compliance with Regulation E and UDAAP. Process provisional and final credits, handle chargebacks and re-presentments, communicate with customers, maintain card mailings and returned cards, perform trend analysis, and support deposit product operations while collaborating across business areas.

Lead the bankLead design strategy and governance for UX, service, and interactive design. Coach and manage a small design team, lead research, prototyping, and testing, synthesize customer insights, integrate data-driven decision making, and deliver holistic customer experiences across products.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.

Support contract administration by coordinating signatures, loading executed agreements into the contract repository, maintaining contract database entries, assisting vendor and internal communications, and preparing routine contract reports under established procedures and direction.

Provide administrative and operational HR support across hiring, onboarding, offboarding, records management, shared services intake, and routine reporting. Coordinate preboarding, I-9/E-Verify, equipment/badge logistics, exit processes, maintain HRIS files, respond to HR inquiries, and support audits and administrative workflows to ensure compliance and consistent employee experience during a 12-week temporary-to-permanent assignment.

Handles first-line inbound customer inquiries about bank products and services via phone (and other channels for higher levels). Maintains product/policy knowledge, resolves basic complaints, meets entry-level service and sales goals, and completes required training. Requires data entry/PC skills and ability to work hybrid schedules with occasional travel for meetings/trainings.

Handles inbound customer calls for basic account and service inquiries, maintains knowledge of bank products/policies, resolves complaints, meets entry-level service and sales goals, and works independently in remote or onsite environments. Requires data entry/PC skills and strong verbal/written communication in a fast-paced call center.

Perform mail opening, sorting, balancing, and 10-key data entry for customer remittances. Prepare deposits, handle exceptions and returns, record daily production, and ensure compliance with banking regulations while meeting quality and productivity standards.

The Relationship Manager II handles business development, portfolio management, and underwriting moderate complexity transactions while achieving sales goals. Responsibilities include frequent client interaction and team collaboration.

The Customer Support Specialist I handles incoming customer inquiries, providing support for products and services while achieving sales goals.

Maintain branch operations including cash vault and ATM custody, cash drawer and negotiable instrument audits, compliance (BSA) and security processes, new account documentation review, transactional servicing, basic sales/referrals, loan and deposit processing, and safe deposit assistance. Perform quality control, balancing, and customer service duties.

Manage all operational elements of a small-to-mid banking branch: cash vault and ATM custody, audits, compliance/BSA filing, review complex new-account documentation, process transactions, open accounts and take loan applications, assist customers, and perform routine operational quality control.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

The Senior Tax Operations Manager leads tax services for wealth management, ensuring compliance and high-quality service delivery. Responsibilities include vendor management, process improvement, and maintaining regulatory standards.

Provide high-level administrative support to Senior Vice Presidents and Regional Managers across 20+ banking offices. Prepare and analyze reports, manage timecard approvals and staffing records, coordinate meetings and offsite events, process expenses, handle confidential HR/technology paperwork, and respond to escalated customer issues. Lead ad-hoc projects and ensure compliance with regional policies and procedures.

Support Private Banking's first-line compliance framework: administer compliance program deliverables, respond to regulatory questions, lead compliance workstreams for initiatives, conduct self-testing, coordinate SOX/BCM activities, maintain policies/procedures, and support audit and remediation tracking.