Teams at Eastern Bank

Manage and investigate ATM/debit card claims and disputes in compliance with Regulation E and UDAAP. Process provisional and final credits, handle chargebacks and re-presentments, communicate with customers, maintain card mailings and returned cards, perform trend analysis, and support deposit product operations while collaborating across business areas.

Lead the bankLead design strategy and governance for UX, service, and interactive design. Coach and manage a small design team, lead research, prototyping, and testing, synthesize customer insights, integrate data-driven decision making, and deliver holistic customer experiences across products.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.