Operations Specialist I, Flex

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. 

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The salary range for this role is $24/hr - $25/hr depending on geography and level of experience, plus equity and an annual bonus.

The Operations Specialist is a vital member of the Operations, ensuring the day-to-day mechanics of our patient marketplace function with precision. You are an agile problem-solver who supports the coordination of complex patient needs while simultaneously identifying ways to make our internal tools and processes better.

This is an entry-level role (typically 0–2 years of experience) where you will work on problems of limited scope, following standard practices and procedures. You will receive detailed directions as you learn to navigate our internal tools and documentation. Your goal is to execute tasks with high accuracy, flag blockers early, and build stable working relationships across the organization.

You’re excited about this opportunity because you will...

• Master Core Execution: Execute daily tasks accurately and on time with clear direction, following documented processes carefully to support the end-to-end patient journey.

• Optimize the Patient Journey: Collaborate across teams (Care, Tech, Analytics, Provider Ops, Finance) to refine the workflows and tools that directly support the patient experience.

• Coordinate Complex Logistics: Assist in managing patient travel needs and intricate coordination efforts, ensuring no detail is overlooked in a patient's care journey.

• Streamline & Solve: Continuously evaluate where procedures can be updated and identify opportunities to eliminate "tedious tasks" through smarter team policies.

• Beta-Test Innovation: Act as a key stakeholder in product development by testing patient-facing and internal tools, providing critical feedback to the Tech team prior to release.

• Master the Data: Support reporting and information management by collecting and cleaning data, ensuring the Care and Operations teams have accurate insights to drive decisions.

• Be a Voice for Improvement: Contribute fresh ideas and insights that lead to more efficient internal systems and better outcomes for our patients.

We’re excited about you because…

• You typically have 0–2 years of relevant experience and are eager to build your core skills in a fast-paced health-tech environment.

• You recognize when you are stuck and seek input to get unstuck. You listen actively, ask clarifying questions, and treat every day as an opportunity to grow.

• You have a track record of executing tasks with high attention to detail and flagging concerns immediately if something seems off.

• You treat every patient and teammate with patience, kindness, and respect. You have a "patient-first" mentality and a knack for troubleshooting.

• You stay positive when things change and are comfortable improving live processes while maintaining a high level of discretion with confidential information.

• You are committed to following documented policies and adhering strictly to HIPAA requirements.

• You are comfortable interacting through a variety of tech platforms and can quickly learn new software.

• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.

• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. 

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. 

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. 

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. 

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. 

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. 

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via [email protected].