Occupancy Specialist I (Cobbet Hill and The Westcott)

WinnCompanies is on the hunt for an Occupancy Specialist who loves accuracy and compliance just as much as they love helping others within Affordable Housing! You will not only perform leasing and marketing duties to maintain resident retention but also execute submission of Housing Assistant Payment (HAP) requests and associated Tenant Rental Assistance Certification System (TRACS) files. Occupancy Specialist I to join our team at Cobbet Hill and The Westcott, two affordable housing and market communities located in Lynn, MA.

Please note that the schedule for this position is Monday through Friday, from 8:30AM to 5:00PM, and weekends as needed.

Responsibilities

• Perform all aspects of apartment leasing such as assisting with the management of the wait list, touring with prospective residents, processing applications for compliance with multiple programs, and completing new resident orientation at the time of the move-in  
• Maintain occupancy and program compliance by processing annual and interim recertifications in compliance with WinnCompanies guidelines, local, state, and federal regulations. The Occupancy Specialist position takes the lead role on recertifications.  
• Ensure property compliance by maintaining the compliance percentage for Low Income Housing Tax Credit, or any other applicable programs
• Manage resident correspondence and recertification notices
• Ensuring the accuracy of HAP requests and TRACS files
• Work with the WinnCompanies compliance department to investigate/resolve TRACS errors
• Prepare the property, resident files, property binders, and office for audits and inspections 
• Review monthly and quarterly reports and address discrepancies
• Assist with annual or periodic unit inspections
• Review, prioritize, and distribute resident service requests
• Perform all duties while generating interest and enthusiasm about the property by creating an exceptional customer experience
• Split time between two properties, 4 days a week at Cobbet, 1 at Westcott. The properties are a 10-minute drive away from each other.
• Assist in front desk coverage, answering phones and assisting walk-ins.

Requirements

• High School degree required
• Exceptional customer service skills
• Superb attention to detail
• 1 - 3 years of similar experience
• Affordable Housing experience  
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Preferred Qualifications

• Associate's degree.
• SHCM certification.
• Experience working with certifications for the Project Based Section 8 and/or LIHTC programs.
• Certified Occupancy Specialist (COS) certification.
• Certified Professional of Occupancy (CPO) certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, hospitality, or customer service.

Website: https://www.cobbethill.com/

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Current Winn employees should apply through this internal link.