Ninja PM, Social Creative Ops

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in.
LOCATION: Hybrid on site 3x a week(Needham, MA or New York)
Position Overview:
The Social Creative Operations Manager (Ninja) is responsible for managing the operational execution of social creative work across the Ninja category globally. This role ensures social creative requests move efficiently from intake through final delivery by owning processes, timelines, resource coordination, and cross-functional communication across Social Strategy, Creative, IMC, Production, and external partners.
As a key operational leader within the Global Social team, this role serves as the central point of coordination for social creative workflows, enabling successful GTM product launches, maintaining category-level operating rhythms, and driving consistency through scalable processes, documentation, and governance. The Global Social Creative Operations Manager helps translate strategy into execution by ensuring teams have the visibility, alignment, and operational support needed to deliver high-quality social content on time and at scale.
Key Responsibilities:

• Serve as the category owner for social creative operations, maintaining documentation, timelines, briefs, trackers, workbacks, and reporting that provide a clear source of truth for work in progress, priorities, and delivery status across global teams.

• Own the intake, triage, prioritization, and briefing process for all social creative requests, partnering with IMC, Social Strategy, Creative, ICC, and Social Studio teams to ensure work is clearly scoped, actionable, and aligned before execution begins.

• Manage the end-to-end social creative lifecycle, tracking milestones across concepting, production, editing, reviews, approvals, localization, and final delivery to ensure projects remain on scope, on schedule, and aligned with business objectives.

• Build and maintain project timelines and workback schedules, coordinating workloads across creators, editors, production partners, agencies, and regional stakeholders while proactively identifying and mitigating capacity constraints, resource gaps, and timeline risks.

• Lead creative review and approval processes by facilitating stakeholder alignment, managing feedback and revision cycles, and ensuring approvals are secured efficiently without impacting production timelines.

• Act as the primary cross-functional coordinator across Social Strategy, Creative, IMC, ICC, Production, and Global Social teams, driving alignment on priorities, timelines, dependencies, and launch requirements while proactively removing roadblocks.

• Build, maintain, and continuously improve social creative operations processes, governance, and workflows to enhance clarity, efficiency, scalability, and consistency across teams and regions.

• Own the operating rhythm for social creative-focused meetings, including production syncs, launch reviews, and prioritization discussions, capturing decisions, action items, and next steps while ensuring accountability and follow-through.

• Support global product launches by coordinating social creative deliverables, timelines, dependencies, and risks, ensuring launch requirements are accurately documented and communicated across stakeholders.

• Partner with leadership to operationalize global social playbooks, provide visibility into key initiatives, and surface risks, dependencies, and recommendations that support effective decision-making.

Qualifications:

• Bachelor's degree in marketing, Communications, Business, Project Management, or related field.

• 5+ years of experience in creative operations, project management, marketing operations, social media operations, integrated marketing, or related disciplines.

• Experience managing complex creative workflows from intake through delivery in a fast-paced environment.

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

• Proven ability to build and maintain detailed project plans, workbacks, trackers, and operational processes.

• Experience partnering cross-functionally with creative, marketing, production, and business stakeholders.

• Excellent communication, facilitation, and stakeholder management skills.

• Strong attention to detail and ability to proactively identify and solve operational challenges.

• Familiarity with social media marketing strategy, content formats, and campaign timelines

• Experience managing global or multi-market workflows a plus

• Demonstrated ability to improve processes and scale operations in a high-growth environment.

This role can be located in our Needham HQ or NYC offices, we are hybrid on site in either location 3x a week
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$126,000-$150,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
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• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
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