Network Operations Specialist I

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

 We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ,  FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.  

What you will do to contribute to the company's success 

Manipulates network traffic, facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equiptment.

Plans and executes network maintenance tasks.

Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests. 

Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities.

Performs proactive audits to identify potential network performance problems.

Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales.

Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic - Advanced Optical, Core and Transport.
 

Qualifications 

Associate degree (A.A.) or equivalent from two-year college or technical school and a minimum of six months related experience and/or training; or an equivalent combination of education and experience. A minimum of six months experience in a network operations environment preferred.

CCNA certification Preferred.

Excellent computer skills required, including knowledge of the Microsoft Office suite of applications.

Must be flexible and able to work alternate shifts as required to support the 24/7 operation.

Must participate in On-Call Rotation.

Must be able to work under pressure.

Must be a self-starter and a team player.

High Performer, Self Driven, and takes Accountability.

Excellent Communications Skills
 

  Core Competencies  

• Committed: Values each customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

• FREE Cable One services for associates who live in a serviceable area 

Our Commitment