Support and troubleshoot large enterprise networks (switching, routing, firewalls, load balancers, SAN). Perform incident response, RCA, firmware/patch management, proactive monitoring, automation scripting, documentation, runbooks, stakeholder communication, and participate in on-call rotation.
We are seeking a highly skilled and experienced Network Engineer to join our dynamic team in supporting our customers. The ideal candidate will be part of a team responsible for supporting a large, complex customer environment. This role requires expertise in managing, troubleshooting, and optimizing a range of network technologies, including Cisco and Nexus switches, Meraki, Palo Alto, and Check Point firewalls, physical and virtual F5 load balancers, and Cisco SAN switches. The Network Engineer will play a critical role in ensuring network reliability, security, and performance while contributing to documentation and process improvement initiatives.
If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact.
Key Responsibilities
Incident Response and Troubleshooting:
- Quickly assess and resolve network-related incidents, ensuring minimal disruption to operations.
- Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
Proactive Network Maintenance:
- Perform firmware updates, patches, and upgrades across all network devices.
- Monitor network health and performance, identifying and addressing potential issues proactively.
- Documentation and Process Improvement:
- Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
- Develop runbooks to streamline troubleshooting and resolution processes.
Communication and Collaboration:
- Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
- Collaborate with cross-functional teams to ensure seamless integration of network services.
- On-Call Support:
Participate in an on-call rotation to provide 24/7 network support when needed.
Skills, Knowledge & Expertise
Technical Skills:
- Switching and Routing: Expertise in Cisco and Nexus switches, with a solid understanding of VLANs, trunking, spanning tree, and Layer 3 routing protocols (BGP, OSPF, EIGRP).
- Firewalls: Hands-on experience with Palo Alto and Check Point firewalls, including policy configuration, troubleshooting, high availability and optimization.
- Wireless and Cloud Networking: Experience with Meraki networks and cloud-based management.
- Load Balancing: Proficiency with physical and virtual F5 load balancers, including configuration and troubleshooting.
- Monitoring and Automation: Familiarity with network monitoring tools and automation techniques using scripting (Python, Ansible, or similar).
Soft Skills:
- Analytical and problem-solving abilities.
- Strong verbal and written communication skills to provide clear updates and create comprehensive documentation.
- Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
Experience:
- Minimum 3-5 years of experience in network engineering roles, with a focus on enterprise-scale environments.
- Proven track record in incident management, RCA, and delivering network solutions under tight deadlines.
- Experience with firmware updates, patch management, and hardware lifecycle management.
Certifications (Preferred):
- Cisco Certified Network Associate (CCNA) or higher.
- Palo Alto Networks Certified Network Security Engineer (PCNSE).
- F5 Certified Administrator or similar.
Job Benefits
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Blue Mantis Boston, Massachusetts, USA Office
First Avenue, Building 34, Suite 201, Boston, United States, 02129
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