Network Communications Specialist - Boston, MA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
In this role, you'll enjoy the flexibility to telecommute* (if you can make it into a Boston, MA location) as you take on some tough challenges. The role will focus on developing communications and training content that will be shared with the provider network, internal and external business partners. All with an eye toward ensuring we are getting the right information to the right providers at the right time to drive their engagement and action on key initiatives. The goal is to improve how we're communicating with them and how we work with internal staff.
As a Network Communications Specialist, you'll be a part of the Network Team within Optum Behavioral Health. You'll have a direct impact on the relationship our 300,000+ providers have with us. By helping ensure providers receive clear, concise, applicable, and actionable information, we can make it easier for them to provide quality care to our members and complete the administrative tasks that go together with delivering that care.
Exceptional written communication skills and attention to detail are essential for success in this role. You'll build strong relationships with business stakeholders, communications team, and Provider Relations leaders to create accurate, informative content frameworks and guidelines that drive consistency and clarity to our provider network.
This job description is not intended to include all duties and responsibilities. Additional tasks may be requested of team members that may or may not relate directly to the primary role, as business needs dictate.
Primary Responsibilities:

• Partner with the Network Programs Director to create content for provider portal, provider education forums, and other provider communications
• Help facilitate discussions with internal stakeholders and business partners across the enterprise to meet provider-centric awareness and communication needs
• Drive continuous improvement efforts to simplify and streamline the provider communications experience. Analyze data to draw insights and make recommendations for future communications. Identify gaps and opportunities in the provider communication process and workflows, including resolving any technical, operational, and organizational challenges
• Provider education and outreach regarding policies, processes, and ease of use of our provider self-service portal, provider express
• Delivery of external provider training and education programs either in-person, virtually or through larger external provider events
• Collaborate on resource planning and the development of guidelines and criteria to ensure communication and training efforts meet provider needs and support business goals
• Ensure that communication, training, and education programs are strategic and meet content, brand, and quality standards
• Serve as key resource on complex issues and assignments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 3+ years of provider relations/network experience
• 3+ years interpreting Medicare and Medicaid regulations, Public Health notices, and Department of Insurance notices, and regulator publications
• 3+ years of training experience
• Provider relations network experience at the facility and professional level
• Knowledge of Massachusetts Medicaid plans and regulations

Preferred Qualifications:

• Experience collaborating with cross-functional teams and leadership
• Proficiency with Microsoft Office suite
• Proven presentation, written and verbal communication skills with the ability to present information in a variety of different formats to all levels of leadership
• Proven aptitude for managing multiple projects with competing deadlines
• Proven ability to collaborate and influence internal and external business partners

Soft Skills:

• You've set your sights on having more impact in more ways - You're leading by example and influencing others along the way
• Flexible and comfortable working in a fast-paced, highly collaborative and fluid work environment
• Comfortable working with ambiguity and change, with the ability to adapt on the fly
• Exhibit exceptional attention to detail in your work
• Demonstrate a positive, team-oriented demeanor and commitment to quality
• Demonstrate professionalism and comfort in collaborating with senior executives, peers, and clients
• Self-starter accustomed to simultaneously playing several roles
• Ability to effectively manage conflict in a professional manner

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.