National Director, Contract Quality

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The National Director, Contract Quality supports the achievement of best-in-class quality performance for Privia across all markets and programs. This role involves facilitating quality improvement efforts through data analysis, project management, and the development of standardized processes. A key aspect of this role is a demonstrated curiosity about market operations, with the ability to integrate learnings into effective project plans and best practices. The Manager actively contributes to the execution of quality initiatives in value-based care contracts and drives improvements in patient experience scores.

• Maintain familiarity with key elements of each of Privia’s priority Value-Based Care contracts to facilitate market and national efforts to improve performance, across all lines of business.
• Use data and project management tools to forecast outcomes, plan project timelines, and identify potential contract quality performance gaps.
• Document various repeatable processes in the form of SOPs; manage their initiation and execution in mature stages.
• Act as an expert champion for, and lead the development and execution of, scaled initiatives that drive CAHPS score improvements in various VBC contracts.
• Provide project management support to the National Director, Contract Quality, ensuring multi-market quality improvement projects remain on track, adhere to timelines, and achieve their key performance indicators (KPIs).
• Demonstrate a strong curiosity about the operational nuances of Privia's various markets, actively seeking to understand their unique workflows and challenges.
• Integrate insights gained from understanding market operations into the development of robust project plans and the identification of effective, scalable best practices.
• Work with teams across the company to support their key processes or areas of improvement as needed
• Perform other duties as assigned

• 3+ years of relevant working experience
• Strong project management and data analytics skills
• Strong presentation and communication skills
• Medical record reviewing/ measure compliance expertise
• Healthcare experience required; Experience with Quality programs such as MSSP, CMS Medicare
• Advantage Star Ratings or HEDIS strongly preferred
• Strong knowledge of Excel
• Must comply with HIPAA rules and regulations

he salary range for this role is $144,000.00 - $160,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 20% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.