Multi-Unit General Manager

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading.

As a Multi-Unit General Manager at Blank Street, your primary responsibility will be to build a world-class business and team within your neighborhood across many verticals. You’ll oversee and be held accountable to 4-5 Blank Street locations. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams in the Cafes to fulfill and represent Blank Street’s goals and vision. We want our team to become part of the community’s infrastructure, serving customers with passion, care, and precision.

The right person for this role is a proven operator who takes pride in giving amazing hospitality experiences and influencing their team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high growth environments, thrive under pressure, are highly organized, and can handle competing priorities.

Who We’re Looking For 

• 3-4 years of experience managing and leading operations in high growth hospitality/consumer brands
• Experience in multi-unit or multi-department management
• Track record scaling and managing hospitality teams
• Track record managing inventory and supply chain ordering
• Experience working in a unionized environment is a plus
• Highly effective interpersonal and communication skills
• Hands on and highly action-oriented
• Excellent organizational skills and ability to perform under pressure and time constraints
• Deep knowledge and interest in specialty coffee

What You’ll Own

• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Owning the development and growth of your teams, while also taking care of any performance related issues to support your Assistant General Managers in maintaining a world-class team
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platform 
• Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
• All schedules and timecards completed according to state and local law
• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Ensure all locations under your leadership meet quality audit standards
• Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
• Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets

Requirements

• Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks 

• Bonus program
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag