Multi-Functional Resort Associate - Inn at the Opera Resort

Job Summary

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service. 

Essential Job Responsibilities

Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:

• Guest Services
  • Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
  • Answer a variety of questions for guests pertaining to their reservations. 
  • Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
  • Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
• Housekeeping/Common Area
  • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
  • Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.  Makes beds.  Replenishes supplies, such as kitchenware and toiletries.  Sorts, counts, folds, mark, or carries linens.  
  • Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
  • Report status of assignments and communicate readiness of units to Guest Services using property management system.
  • Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
  • Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
  • Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Laundry
  • Processes laundry to include loading, operating and unloading washers and dryers: responsible for washing all soiled linens, towels, napkins and tablecloths; and folding and ironing. 
  • Understand operation of washing machines and dryers.
  • Wash and dry all dirty linens, towels, rags, etc., as directed by management.
  • Clean dryer filter daily and maintain all equipment as trained.
  • Operate iron as per standard and ensure that it is shut off at the end of day.
  • Folds laundry and stocks shelves.
  • Assist in preparing and stocking of housekeeping carts.