MSP/VMS Change Management Lead

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

• Lead targeted change communications, email campaigns, newsletters, and supplier communications for VMS transitions
• Develop, update, and maintain VMS documentation including QRGs and role-based job aids
• Design, deliver, and maintain live and recorded training, office hours, and enablement materials
• Support UAT, readiness assessments, feedback analysis, and go-live preparation
• Lead 30-day post-go-live hypercare, track adoption metrics, and resolve stabilization
• Support data management and readiness activities, including collecting, validating, and maintaining accurate supplier contact data to enable change communications, and supporting system data clean-up efforts in preparation for VMS implementations

• Self-starter who shows solid initiative and ability to work independently with little direction while exercising good judgment
• Curious mind/problem solver that has a desire to improve the world around them and is willing to go the extra mile
• Ability to work with ambiguous directions and make progress on goals despite ambiguity

Qualifications

• Proven hands-on experience leading change management for a VMS implementation or optimization
• Demonstrated experience supporting large-scale MSP, VMS, or enterprise system transformations
• Strong background in change communications, training, and stakeholder engagement
• Experience supporting UAT, go-live readiness, and post-go-live hypercare
• Excellent organizational, written, and verbal communication skills
• Ability to work independently in a fully remote environment
• Experience with VNDLY, Fieldglass and/or Beeline preferred