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US Bank

Mortgage Support Analyst

Posted 2 Hours Ago
Be an Early Applicant
Remote
8 Locations
27K-33K Hourly
Junior
Remote
8 Locations
27K-33K Hourly
Junior
Provides operational, procedural, and systems support for mortgage teams. Investigates complex user issues, coordinates incident resolution, maintains systems and data, and liaises with business, technology, and vendor partners. Analyzes operational trends, improves processes, develops procedures and job aids, communicates business-impacting changes, and provides mortgage systems and workflow expertise to support efficiency, compliance, and end-user experience.
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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role has multiple levels, open to candidates with [2- 3+ years of related mortgage experience]. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Responsible for providing system, operational, and procedural support for mortgage personnel across a broad range of mortgage applications and business processes.  Investigates and resolves complex user issues, coordinates Incident management activities, performs controlled system and data maintenance, and serves as a liaison between business partners, technology teams, and third-party vendors.
Analyzes operational trends, develops and maintains policies and procedures, where applicable, recommends process improvements, and communicates changes that impact the mortgage business line.  Provides subject matter expertise on mortgage systems, business processes, and application integrations to support operational efficiency, regulatory compliance, and a positive end-user experience.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically two or more years of mortgage or related experience
Preferred Skills / Experience
•  Thorough knowledge of mortgage originations, fulfillment, and related operational workflows.
•  Strong understanding of mortgage applications and supporting technologies, including loan origination systems, imaging systems, customer-facing portals, workflow tools, and case management platforms.
•  Experience investigating operational issues, managing Incidents, identifying root causes, and coordinating resolution across business, technology, and vendor partners.
•  Ability to analyze business processes and recommend procedural, training, and system improvements.
•  Experience developing, interpreting, and communicating policies, procedures, job aids, and operational guidance.
•  Strong analytical, problem-solving, and decision-making skills with the ability to assess risk and determine appropriate solutions.
•  Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
•  Proven customer service and relationship management skills with a focus on delivering an exceptional end-user experience.
•  Effective interpersonal, verbal, and written communication skills, including the ability to translate technical information into business-friendly language.
•  Experience working with case management, Incident management, and ticketing systems.
•  Proficient Microsoft Office skills, including Excel, Outlook, PowerPoint, Teams, and related collaboration tools.
•  Ability to collaborate effectively with cross-functional business partners, technology teams, and external vendors.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.00 - 33.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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