MIM - Analyst - Client Services Operations

Description and Requirements
Role Value Proposition:
Based in Whippany, New Jersey, MetLife Investment Management ("MIM") is one of the largest institutional investors and asset managers in the world, with approximately $600 billion in combined managed assets. MIM has been ranked a "Best Places to Work in Money Management" by Pensions & Investments for four consecutive years and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including private equity and real estate. Visit us at www.metlife.com/investments to learn more.
The Client Service Group is responsible for onboarding new clients, managing client reporting, and providing day-to-day service for client relationships focused on our Real Estate investment products. As part of the role, you will collaborate closely with colleagues across the organization, including those in portfolio management, relationship management, compliance, legal, and operations. CSG analysts will also interact directly with clients to respond to ad hoc requests as they arise. As a CSG analyst, you will support the team by following established processes and seeking opportunities to improve and automate workflows to enhance efficiency without compromising accuracy.
Key Responsibilities:

• Produce and deliver timely and accurate client reports to MIM's existing Real Estate client base
• Effectively answer ad-hoc and/or follow-up questions from clients
• Participate in projects to achieve efficiencies and improve existing processes
• Assist in the onboarding of new Real Estate clients and develop and maintain client relationships

Essential Business Experience and Technical Skills:
Required:

• Undergraduate degree preferably in Finance or Accounting
• Ability to work effectively in a team as well as independently. Able to accomplish a variety of tasks in an efficient, organized manner.
• Strong written and verbal communication skills.
• Proficient in Microsoft PowerPoint and Excel

Preferred:

• Basic knowledge of Salesforce
• Experience in Real Estate or Investment Management

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
#MIM
The expected salary range for this position is $72,000 - $96,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$72,000 - $96,000
#BI-Hybrid