Millennium Patient Access Analyst - Remote

Requisition Number: 2351885
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.
The Optum EHR Services Millennium Patient Access Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Access Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Patient Access projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services.
Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Ability to triage and resolve incidents logged by end users related to scheduling and registration workflows, including appointment errors, duplicate bookings, registration rules, and integration issues
• Monitor and maintain scheduling work queues; ensure timely resolution of pre-scheduling edits and exceptions
• Partner with Core/Integration on HL7 DFT/ADT issues impacting registration and scheduling
• Validate scheduling configurations across clinical areas; troubleshoot missing or incorrect appointment details
• Support routine updates to scheduling templates and provider calendars in coordination with operational teams
• Collaborate between registration and scheduling teams to ensure accurate patient demographic and insurance data for scheduled appointments
• Run standard scheduling reports (e.g., no-show rates, appointment utilization); perform basic trend analysis for process improvement
• Participate in User Acceptance Testing (UAT) for scheduling enhancements, build migrations, and monthly maintenance cycles
• Own and manage Tier 2 support tickets through resolution, including root cause analysis and documentation of fixes
• Coordinate with Tier 3 and vendor support teams for escalations and complex issues
• Support scheduling resource builds, including provider resources, resource groups, resource roles, visit type associations, flexing rules, slot configurations, and booking limits
• Support integration and troubleshooting between Millennium and third-party patient access tools, including self-scheduling platforms (e.g., Kyruus), patient check-in solutions (e.g., Tonic), and eligibility verification systems (e.g., Experian)
• Monitor system performance and proactively identify potential issues impacting PAS workflows
• Maintain knowledge base articles and ticket resolution documentation for recurring issues
• Support integration points between Millennium and ancillary systems (e.g., lab, pharmacy, radiology)
• Validate and test build changes in non-production environments before deployment
• Assist with change control processes, including impact analysis and risk mitigation for configuration updates
• Provide support for Oracle Health (Millennium) applications including design, build, testing, and maintenance
• Collaborate with end users to confirm any build changes in the supported systems
• Identify system optimization and enhancement opportunities
• Participate in implementation, upgrade, and enhancement projects
• Provide support for application incidents, including rotations for 24/7 on-call coverage
• Develop and maintain training materials
• Facilitate communication with stakeholders from requirements to implementation
• Build solid relationships with end users and business partners

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 4+ years of experience in healthcare domain knowledge, system configuration, and clinical workflow support
• 4+ years of experience with Oracle Health (Millennium) Patient Access (PAS) systems with a focus on Scheduling or Registration
• 4+ years of experience in scheduling book maintenance, template configuration, resource list management, and location updates
• 4+ years of experience in registration conversation configuration, encounter management, and patient demographic workflows
• Willing to travel up to 25%

Preferred Qualifications:

• Oracle Health Millennium certification in Scheduling or Registration
• Experience with additional Revenue Cycle workflows/configuration including Registration, Scheduling, Health Information Management, and Charge Services
• Experience with ServiceNow or similar ITSM tools for ticket management
• Experience troubleshooting HL7 ADT/DFT messages impacting scheduling
• Experience with various documentation requirements for specialties
• Experience with general Millennium workflows
• Familiar with Cerner Patient Access (PAS) workflows, configuration management, and workqueues
• Familiarity with third-party patient access integrations, including self-scheduling platforms (e.g., Kyruus), patient check-in solutions (e.g., Tonic), and eligibility verification tools (e.g., Experian)
• Familiarity with Millennium security models and scheduling block access
• Proficiency with MS Excel, Visio, PowerPoint, and SharePoint
• Ability to interpret Millennium logs and error messages for Patient Access issues
• Ability to script or automate repetitive tasks using CCL or other tools

Key Competencies:

• Solid understanding of scheduling processes and their impact on patient access and clinical workflows
• Ability to collaborate across departments, including scheduling, registration, clinical operations, and IT teams
• Ability to support multi-vendor patient access ecosystems, including self-scheduling, patient check-in, and eligibility verification platforms alongside core Millennium PAS solutions
• Experience supporting Millennium upgrades and domain migrations
• Understanding of Oracle Health PAS configuration and support
• Solid time management, organizational, and prioritization skills
• In-depth knowledge of Millennium EMR and support lifecycle
• Consultative and collaborative style
• Ability to build partnerships and influence across teams

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.