Provides visible customer assistance throughout MBTA stations, including directions, fare and schedule information, accessibility support, and bridge-plate deployment. Monitors platforms, deters unwanted activity, reports safety concerns to transit police, responds to emergencies according to protocol, and documents activities using station devices and radios. Requires open availability, outdoor work, continuous standing and walking, and the ability to lift up to 50 pounds.
Job Summary & ResponsibilitiesPay Range
There shall be a wage rate premium of one dollar ($1.00) per hour for all time
worked on a single shift that ends after 8:00 p.m.
Schedule:
PM Shift: 2:00 PM - 12:00 AM
Due to the seniority-based scheduling system, candidates must be able to maintain open availability upon joining the team to accommodate operational needs.
In alignment with the requirements of this position, all candidates are subject to a pre-employment drug screening that includes marijuana testing.
Essential Functions:
- Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public.
- Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use.
- Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach.
- Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers directions to destinations or instructions on fare payment options, as well as maintains complete knowledge of the MBTA Transit Company's policies.
- Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders, and reports to transit police and local authorities via established communication methods.
- Serves as a deterrent while circulating through the assigned platform to deter unwanted activity through a visible uniformed presence.
- Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of professionalism.
- Responds to emergency situations following outlined protocol: We are front-line responders, and we will sound the alarm for the transit police.
- Reports all activities through the usage of a smart device on the station iPad, client phone, and radio.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to offer the following benefits:
Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only).
Other: 401K Retirement Savings Plan
This is a union position with union benefits as well, such as a pension plan.
Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Preferred QualificationsQualifications:
Age/Education/Experience
- Must have at least one year experience in hospitality or customer service
- Must be at least 18 years old
- Must have High School Diploma or GED
Physical Abilities:
- Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports.
- Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks (ex: two fifteen-minute breaks, and one thirty-minute meal break).
- Must be able to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
- Must be able to work in station platforms in all conditions with provided inclement weather gear.
- This role requires the ability to work outdoors, as not all station locations are covered. Ambassadors may also be assigned to diversion shifts, which may involve extended periods working outside in varying weather conditions.
22.66
Compensation & BenefitsWe are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
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