Marketplace Operations Manager

About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile is revolutionizing frontline work by creating a more flexible and efficient labor market. Powered by AI, the WorkWhile platform helps businesses quickly access high-quality talent. Workers benefit from same-day pay, free telehealth services, upskilling, and the ability to choose shifts that match their skills and schedules.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.
About the role
WorkWhile is looking for an operations superstar to lead our launch expansion. You will be responsible for turning the knobs to keep the marketplace humming and will help guide our geographic expansion. You will work closely with engineering, marketing, and data science to provide the best experience to our customers.
What you'll do

• Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling (Zapier, Retool)
• Act as "GM" of supply for one of our industry verticals, owning performance and economics
• Leverage existing and invent new growth tactics to promote shifts to workers
• Collaborate with the data science team to forecast and manage WorkWhile's future labor needs, understand supply and demand, and help optimize models
• Collaborate closely with marketing to manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
• Develop the metrics and dashboards to help balance the marketplace and measure success. Build out processes to help the team scale
• Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
• Solve day-to-day problems that help our workers and customers succeed

What we're looking for

• 2-4+ years experience in management consulting, offline operations, or other similar quantitative, strategic role
• Self-starter able to drive projects to completion who is excited to be on a startup's founding team
• Delights in creating order from ambiguity
• Proficiency in SQL and data analysis is a must
• Superb oral and written communications skills
• Data fluency and ability to tell a story with metrics
• Willing to work a shift once a quarter to keep learning!
• Possess a "yes we can" attitude with ability to come up with "out of the box" ideas to get things done
• Committed to improving the lives of low-wage workers
• Bachelor's degree, MBA a plus

Benefits & Perks

• Remote work culture with opportunities for co-working in SF & Toronto
• In-person company offsites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k) with employer match
• WFH stipend to support your home office needs

WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!
WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.