Marketplace Manager

What you’ll do as a Marketplace Manager at Proof:

• Marketplace Health: Own the key metrics of marketplace health, including but not limited to wait times, success rates, cancellation rates, and customer satisfaction.
• Supply Management: Develop and execute strategies to manage the supply of On Demand Notaries. This includes forecasting supply needs, building and scaling a successful onboarding and training program, and implementing incentive and engagement programs.
• Demand Forecasting: Partner with Product and Go-to-Market teams to
• forecast demand and anticipate new customer needs and product launches.
• Notary Community: Serve as a thought leader for all notary-facing communications, ensuring that messages are aligned with product updates, company objectives, and opportunities for growth.
• Operational Excellence: Use data to identify bottlenecks and process inefficiencies within the marketplace and work with cross-functional teams to implement scalable solutions.
• Incident Management: Serve as a key stakeholder in incident response, providing real-time data and insights to support teams during outages or platform issues.
• Product Advocacy: Act as a liaison between the notary community and the Product team, advocating for features and enhancements that improve the notary user experience.

What We're Looking For:

• Experience: 2+ Years experience in an operational role, with a strong focus on marketplace dynamics. Experience at a gig-economy, logistics, or platform company is a plus.
• Data-Driven: Proven ability to use data analytics and business intelligence tools (e.g., SQL, Tableau, ADX, Zendesk) to make strategic decisions and drive business outcomes.
• Problem-Solver: A creative and analytical thinker who can diagnose complex marketplace problems and design scalable solutions.
• Communication: Exceptional communication skills, with the ability to articulate complex ideas to both internal stakeholders and a decentralized workforce.
• Empathy: A deep understanding of the needs and motivations of Gig Workers and a passion for creating a positive and empowering experience for them.
• Project Management: Proven ability to manage multiple projects simultaneously, with a strong focus on execution and delivery.

Proof Pillars:

• Pave the Way
• Own It
• Act with Integrity
• Play to Win

Here are some of our great benefits:

• Medical, dental, and vision benefits
• Life insurance, long and short-term disability coverage
• 401k Plan with a 4% match, beginning on your hire date
• Unlimited Sick and Vacation time
• 14 paid company holidays
• 2 company Chillax weeks (Summer & Winter)
• 12 weeks of paid parental leave
• 4 week sabbatical after 5 years of continuous full time employment
• Health Reimbursement Arrangements for fertility and gender affirmation
• Lunch on Proof through Grubhub credit
• Monthly work from home stipend
• Professional development credit
• Monthly reimbursement for Wellness
• And more!