The Opportunity

As a Training and Marketing Content Development Consultant, you'll focus on product breadth, distribution, and technology in a multi-faceted, diverse, and evolving organization. You'll use your experience in translating the complexities of investment products, programs, technology platforms, and processes to our field partners, home office, and retail clients in easy-to-understand content across a variety of communications channels.

The Team

The mission of the MMLIS Product Training and Marketing team is to create an engaging and effective learning experience for registered reps, investment advisors, field staff, and home office associates. We develop learning and marketing assets that span products, investment programs, operational processes, and regulatory subjects. The team is currently comprised of five experienced learning consultants, who specialize in certain areas, but also are agile in adapting to different roles on the team when needed. Collaboration, teamwork, and open communications make this team a reliable resource in creating and enhancing product solutions for more than 5000 producers and 400 home office associates. The current team was formed about 4 years ago and is diverse in terms of gender, ethnicity, and thought. We are unique in our focus on building MassMutual's wealth management organization into a leading provider of investment products and services through a highly trained field force.

The Impact:

As a Training and Marketing Content Development Consultant, your responsibilities will include, but not be limited to the following:

• Synthesize product, technology/operations, regulatory, and sales practice information to create clear, complete, and timely learning modules and reference sheets.
• Update training and marketing materials to reflect changes and enhancements to the product platform and technology.
• Collaborate with home office and field stakeholders in the development, review, and implementation of communications plans, campaigns, and tactics across various media channels for advisor and client audiences – letters, digital, newsletters, and advisor-driven communications.
• Analyze effectiveness of communications through the establishment of key performance indicators (KPI's) and adjust accordingly.
• Participate in industry-sponsored conferences and events, as well as webinars and conference calls with advisors and intermediaries.
• Develop and maintain a process workflow that ensures consistent execution and delivery of communications initiatives.
• Leverage third-party educational materials as appropriate for different audiences.
• Build and manage internal client communications storage site on SharePoint and/or OneDrive.
• Take ownership of coordinating deliverables across the organization.
• Exhibit MassMutual competencies including accountability, agility, business acumen, courage, inclusion, resilience, and self-awareness.

The Minimum Qualifications

• Bachelor's Degree
• 5+ years of related work experience in financial services marketing or communications
• Series 6 or 7 licenses or willing to acquire within 12 months of hire
• Knowledge of Instructional Design (ADDIE Model: Analysis, Design, Development, Implementation, Evaluation of training)
• Excellent writing skills with proven ability with complex financial concepts
• Solid understanding of advisor-client relationships with the ability to leverage this knowledge to develop, launch and manage product and value-add campaigns that resonate with respective audiences
• Knowledge of investment products and the associated regulatory/compliance frameworks
• Detail-oriented and organized, with the ability to lead complex projects
• Excellent written and verbal communication skills
• Strong design skills in MS PowerPoint, Word and use of slide/document template
• Working knowledge of Brainshark, Articulate360, and MS Excel
• Motivated, self-directed, ability to think creatively, clear communicator
• Successful track record of building relationships with internal and external colleagues
• Strong project management / time management

The Ideal Qualifications

• MBA
• 5+ years marketing or communications in the investment or wealth management industry
• Digital dexterity
• Understanding of the advisor mindset

What to Expect as Part of MassMutual and the Team

• Regular meetings with other members of the MMLIS Training Team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Salary Range: $75,000 - $85,000 ***Commensurate with experience

#LI-BC1

#LI-Remote

About MassMutual

We've been around since 1851. During our history, we've helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledgeable problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure – it's our way of life.

MassMutual was recognized as an Ethisphere 2019 World's Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America's Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies. 

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.