Digital Account Manager

| Greater Boston Area

Overview:

As an Account Manager you will join Cybba’s Commercial team in an effort help Global Marketing leaders solve their most important digital problems. Team members in this role solve these problems through being a product expert of our full-funnel marketing and advertising technology platform. You will be tasked with building, retaining, and growing relationships with our customers. 

 

You will work closely with your clients to understand their needs and prioritize deliverables that drive results, revenue and stickiness. This includes building out marketing strategies, executing and optimizing those strategies, all while delivering the highest caliber results and service. The ideal candidate for this role is a solid contributor and analytical industry expert who is looking to directly impact on accounts as well as develop best practices with Management.

 

If you love the deadline-driven environment of a startup, online marketing, and forming meaningful customer relationships then this is an incredibly unique opportunity to join our Commercial Team at an exciting time. 

 

Responsibilities:

• Own the relationship and customer success of a dedicated subset of Cybba’s clients, including strategy development, campaign execution and optimization, and retention. These are companies like Adidas Group & Mizuno

• Analyze website and performance data to better devise strategies to better understand attribution and Cybba’s role in the overall marketing mix

• Best practice generation with a focus on new campaign ideas, tailored to the unique needs of your clients

• Be a customer advocate internally while efficiently collaborating with support teams, including onboarding, sales, marketing, ad operations, technical & design services.

• Ensure that customers see maximum value from their Cybba spend and fully utilize our platform to hit their goals

 

Desired Skills & Experience:

• 1-3+ years of experience in client service, account management, display advertising, and/or digital marketing

• Demonstrated success in fast-paced and deadline-driven environments

• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships

• Strong analytic skills with the ability to quickly learn new technology or platforms as Cybba evolves

• Excellent communicator and presenter. Comfortable leading calls, meetings or presentations with multiple stakeholders

• Proactive and energetic attitude with the desire to quickly make an impact in a results-oriented group

• Efficiency with MS office tools, email, CRM. GA Certification is a plus

 

The Company:

Cybba Inc., founded in Boston in 2017 with offices nationwide, helps to bring its innovative digital marketing solutions to e-commerce companies around the world. Using advanced data analysis, we provide leading digital marketing solutions for brands of all sizes. Our strategies include in-depth customer segmentation, digital display ads, onsite optimization, and remarketing technologies. With these strategies and our full-service account management, we help brands drive qualified traffic to their sites, increase customer conversion rates, and reduce cart abandonment.

 

Each day at Cybba involves new and exciting projects, but that doesn’t mean we don’t know how to have fun! Snacks and kegs, office parties and charity events – what more could you want? To support Cybba’s continued growth, we are always looking for passionate and talented individuals to join our dynamic, hardworking team.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM

Location

Cybba's Boston office is in the very up and coming South End of the city near lots of gyms, restaurants, bars and anything else you might need!

An Insider's view of Cybba

What are some social events your company does?

We do two big parties every year: one big end-of-summer pool party at our CEO's beautiful house on the beach, and the annual Cybba holiday party in December. Along with those, cook-offs are super popular! We've done a bake-off and dip-off and are planning for a wing-off next!

Casee

People Operations Manager

How do you collaborate with other teams in the company?

Collaboration is super easy here! Apart from our own internal ticketing system, we also use Slack a lot. However, you can always just get up and go to someone's desk and talk to them in person. I definitely prefer walking around and visiting everyone's room!

Austin

Onboarding Manager

What makes someone successful on your team?

Someone who is laser focused on a daily basis. They are an expert in not only their industry, but more importantly the industries that their clients are in. They know their clients problems and frustrations and are able to provide advice and solutions to solve for those.

Anthony

Account Executive

How do you empower your team to be more creative?

When you’re in a management role, it can be really hard to let go of control. You’re used to wearing multiple hats and solving all the problems. As someone who is managing a large team, my hiring philosophy is to hire smart, talented, motivated people and get out of their way.

Sam

Commercial Director

How has your career grown since starting at the company?

Since starting at Cybba 3 months ago, I've developed a stronger sense of ownership as my book of accounts grows. I've been able to work with clients across many verticals, using our products and helping them reach their goals. Being at a company that values my opinion and allows me to explore different ideas has helped me develop my future.

Abbey

Account Manager

What are Cybba Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Cybba has an awesome Culture Committee that is the driving force behind anything culture at the company. Holiday parties, cook-offs, community service and fundraising are just a few examples!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Cybba works with employees to make sure the schedule works for them. Summer Fridays are everyone's favorite perk!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Cybba let's you occasionally bring your pups into the office!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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