Customer Marketing Manager, Growth at Formlabs

| Somerville
Sorry, this job was removed at 11:04 a.m. (EST) on Thursday, October 14, 2021
Find out who's hiring in Boston.
See all Marketing jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every product designer, hardware engineer, researcher, jeweler, and dental professional in the world.

Joining Formlabs as a Customer Marketing Manager is an exciting opportunity to drive the strategy and execution of customer revenue growth and retention within our install base. 

You’ll work closely with our sales, services, and support teams on these campaigns to help achieve cross-sell, up-sell, and retention goals that have huge impacts on our company-wide goals and vision to expand access to digital fabrication tools so that anyone can make anything. You’ll combine your analytical muscle with your creative genius to identify opportunities and build campaigns to grow revenue from our existing customer base.

If you are eager to solve new marketing challenges and exceed aggressive quantitative goals with data, creativity, and systems, this is the perfect opportunity for you.

The job:

  • Build and manage effective campaigns to grow revenue within the Formlabs customer base through new cross and upsell programs based on data-driven hypotheses
  • Own the customer journey strategy across new and existing channels like webinars, email, reviews, chat, and sales/service agents to execute and deliver campaigns that encourage customer retention and expansion
  • Document and analyze campaign performance to identify and prioritize areas for experimentation. 
  • Define new reporting and data needs required to provide rapid insight and visibility into customer behavior and program performance
  • Collaborate with product, sales, and services teams to maintain a customer lifecycle strategy focused on success, retention, and growth. 
  • Continually evaluate assumptions and data around key metrics like customer lifetime value, product attachment rates, ROI of programs, and other leading indicators of customer growth.

You:

  • Deep understanding of a customer lifecycle and experience building and executing a strategy to grow revenue and improve retention within a customer base
  • Experience in email marketing, cross-channel nurturing, customer success, and/or onboarding in a B2B setting
  • Excellent ability to tell a story using data that reinvents the status quo
  • Experience designing experiments and multivariate tests with segmented audiences, and executing them to build learnings that have an impact on strategies
  • Experience with a modern marketing tech stack – Marketo, Salesforce, Google Analytics,  Reporting/Analytics Tools (Data warehouse, SQL, Tableau, Excel), Google Tag Manager

Our Perks:

  • Flexible vacation
  • Premium healthcare coverage
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Product
  • Sales & Marketing
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • AsanaManagement
    • Google DriveManagement
    • JIRAManagement
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • GongCRM
    • MarketoLead Gen

Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

Formlabs

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Formlabs

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Culture
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Inclusive of expandable partner benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

More Jobs at Formlabs137 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Somerville
Sales
new
Somerville
HR + Recruiting
new
Somerville
HR + Recruiting
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Operations
new
Somerville
Developer
new
Somerville
Project Mgmt
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Finance
new
Somerville
HR + Recruiting
new
Somerville
Operations
new
Somerville
Finance
new
Somerville
Marketing
new
Somerville
Product
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Project Mgmt
new
Somerville
Data + Analytics
new
Somerville
Finance
new
Somerville
Developer
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Marketing
new
Somerville
Finance
new
Somerville
Project Mgmt
new
Somerville
Project Mgmt
new
Somerville
Sales
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Design + UX
new
Somerville
Operations
new
Somerville
Developer
new
Somerville
Operations
new
Somerville
Sales
new
Somerville
Developer
new
Somerville
Sales
new
Somerville
Sales
new
Somerville
Internships
new
Somerville
Operations
new
Somerville
HR + Recruiting
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Operations
new
Somerville
Developer
new
Somerville
Sales
new
Somerville
Content
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Design + UX
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Developer
new
Somerville
HR + Recruiting
new
Somerville
HR + Recruiting
new
Somerville
Marketing
new
Somerville
Data + Analytics
new
Somerville
Data + Analytics
new
Somerville
HR + Recruiting
new
Somerville
Developer
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Operations
new
Somerville
Project Mgmt
new
Somerville
Internships
new
Somerville
Sales
new
Somerville
Design + UX
new
Somerville
Operations
new
Somerville
Product
new
Somerville
Product
new
Somerville
Content
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Operations
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Operations
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
HR + Recruiting
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Developer
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Internships
new
Somerville
Marketing
new
Somerville
Data + Analytics
new
Somerville
HR + Recruiting
new
Somerville
Developer
new
Somerville
Sales
new
Somerville
HR + Recruiting
new
Somerville
Finance
new
Somerville
Operations
new
Somerville
Sales
new
Somerville
Developer
new
Somerville
Marketing
new
Somerville
Developer
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Operations
new
Somerville
Sales
new
Somerville
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Formlabs's full profileSee more Formlabs jobs