Marketing Specialist

Key Responsibilities

• Client Success
• Build and maintain strong relationships with clients
• Act as one of the main points of contact for your clients (along with your
• Marketing Strategist)
• Address client feedback and concerns around budget, timelines, and scope promptlyEnsure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference
• Deliver consistent, world-class quality across all customer lifecycle campaigns


• Project Management
• Ensure all project deadlines are met and commitments are honored by maintaining rigorous schedules, proactively addressing potential delays, and efficiently managing resources to deliver high-quality results on time
• Communicate with clients and internal SmartBug teams via Teamwork, our project management systemConfirm project scopes, objectives, and deliverables in collaboration with the SmartBug team and clients
• Develop detailed project plans, including timelines, milestones, and budgets, to guide project executionCoordinate and lead cross-functional teams, ensuring effective communication and collaboration throughout the project lifecycle; this includes our creative department, paid media, public relations, integrations, and web/dev
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project delivery
• Serve as one of the primary points of contact for clients, providing regular updates and managing expectations
• Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projectsHandle various administrative tasks such as meeting coordination and setup and report preparation
• Set up documents and outline resources need to complete deliverablesMaintain accurate and up-to-date client records in HubSpot


• Delivery Process
• Foster a collaborative and positive team environment, encouraging innovation and problem-solving
• Act as a liaison between clients and internal SmartBug teams
• Ensure all project deliverables meet quality standards and client specifications
• Ensure you follow processes that result in differentiated client results and qualityStay up-to-date with industry trends and best practices to g.
• Strong work ethic with a positive and enthusiastic attitude.
• Strong interpersonal skills and the ability to communicate with both clients and internal teams effectively.
• Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
• Strong problem-solving capabilities and the ability to navigate complex challenges.
• High level of integrity, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding continuously improve project management processes and methodologies

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.Minimum of 2 years of experience in project management.
• Experience working with project management tools, Teamwork.com a plus.
• Proficiency in Google Suite.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Ensure project deadlines are met and commitments are honored.
• Understanding of the HubSpot ecosystem and basic digital strategies included but not limited to: social media, blogging, email marketing.
• Strong work ethic with a positive and enthusiastic attitude.
• Strong interpersonal skills and the ability to communicate with both clients and internal teams effectively.
• Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
• Strong problem-solving capabilities and the ability to navigate complex challenges.
• High level of integrity, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding results.
• Curiosity and desire to learn, keeping up with industry trends.
• Experience working remotely in similar roles is strongly preferred.
• HubSpot essential certifications.