Manager, Talent Acquisition

Manager, Talent Acquisition

We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.

At ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.

We are seeking a strategic Manager, Talent Acquisition who will partner with the Director of Talent Acquisition & Onboarding to deploy policies, processes, programs and initiatives to meet talent acquisition goals. The individual will manage a requisition load while supervising a team of recruiting and sourcing professionals and play a key role as collaborator in the achievement of metrics and programs helping to drive the innovation, implementation and optimization of best practices pertaining to talent acquisition. This role will collaborate closely with the broader People team, clinical operations, onboarding, credentialing, and other cross-functional teams in support of business priorities. 

Key Responsibilities: 

• Serve as the primary recruitment manager for clinical recruitment and work collaboratively with clinical operations to understand business objectives, talent needs and location requirements for open positions and provide guidance to the talent acquisition team;
• Manage a requisition load and lead the direct recruitment of clinical positions as designated and other duties as requested and/or determined;
• Partner with the Director, Talent Acquisition & Onboarding to enhance and ensure there is an effective, full lifecycle standardized recruitment process and tools to ensure best practice and consistency in place such as candidate sourcing strategies, advertising, research, recruitment, selection, offers, orientation and onboarding for one subsidiary company;
• Track and apply key metrics to drive continuous improvements regarding candidate sourcing, recruitment decisions and the quality of hire using tools that measure and promote talent acquisition effectiveness;
• Partner with clinical operations leaders to determine staffing needs, candidate pipeline visibility and overall reporting. Incorporates metrics to define success/failure, and shares with key stakeholders;
• Identify and lead continuous improvement to ensure deadlines are met with the Clinical Talent Acquisition team, while maintaining quality and knowledge of current trends in recruiting landscape and tactics in various markets;
• Continue to build a network of resources to source candidates that include research and recommendations of new and creative approaches. Lead and champion the use of the recruiting module and/or other recruiting software portals to track applicants through the interview and selection phase through to on-boarding and provide oversight and education to the Talent Acquisition team and organization, to meet system compliance; 
• Lead, coach, train, and develop talent acquisition team through hiring programs, deliver constructive feedback, performance management, disciplinary actions and recommend terminations as necessary;
• Ensures compliance with employee-related federal, state and local regulations and ensures timely and accurate reporting to all outside agencies, as required and updates, as necessary, policies, procedures and programs;
• Maintain compliance with ComplexCare Solutions’ policies, procedures and mission statement; to include adherence to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions’ Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; 

Required Qualifications:

• Minimum 5 years' experience in recruitment, with minimum 3 years of related talent acquisition management experience recruiting in a fast-paced environment in the technology or healthcare industry;
• Associates degree or higher in nursing, human resources, business operations or healthcare administration preferred
• PHR/SPHR certification a plus.
• Must be a team player and be able to work with all levels of an organization from start to finish of the cycle;
• Demonstrated experience in relationship building, influencing, consultative and partnering skills;
• Strong customer focus and service orientation;
• Must have strong analytical, organizational, written and verbal communication skills and have proven ability to modify communication approach based on audience;
• Experience with project and change management skills including experience managing multiple projects;
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
• Proficient in Microsoft Office applications (Word, Excel, Power Point, Outlook);
• Experience with an ATS platforms required, iCIMS preferred; A comfort level with integrating multiple applications to streamline operations through technology solutions or HR system;
• Experience in using Social Media for talent sourcing (using forums like LinkedIn, Glassdoor, discussions forums, blogs etc.) required.